I wasn't really sure which forum to put this in since it's not a carrier issue, but since it relates to my Droid I figured that was the best choice. Anyway, Today I dropped my Droid by accident, or rather it got knocked off a bar-style table, so a drop of probably 4 feet or so onto a hard floor. The phone has been dropped a few times in the past, but always been fine. Anyway, when I picked it up & put the battery back in (when it's fallen in the past the battery cover usually comes off & the battery comes out) and went to turn it on, the screen backlight turned on but the actual display didn't do anything. I rebooted a few times, still no luck. I let it boot & tried to unlock it by sliding my finger where I normally would, and felt the haptic feedback from this action so the touch sensor was still working, just not the actual display. I tell you all this as backstory to my issue (I'm long winded, I know). I bought my Droid from Best Buy and got their protection plan which seemed like a good deal (and to be fair, still does). I was under the impression that if my phone is broken & I walk into Best Buy with it, they'll give me another one covered by my protection plan. I tried this, and was asked whether I'd like a "loaner phone". Confused, I asked why I wasn't getting another Droid to which I was told that my Droid would have to be sent in for repair, and if it couldn't be repaired I'd be given a new Droid. In the mean time I could use a loaner phone for a fully refundable $150 deposit. This seemed like a manageable option. However, the phone they wanted to give me as a loaner (to an Android smartphone user of many months) was a Verizon Blitz. Seriously. I tried to explain that the Blitz would never be a viable solution as I rely heavily on my Android device for work, and even if I could use another Android device that would be fine, but they didn't seem to have a solution. So I took my broken Droid back and went home, which is the point I'm at now. All this is now followed up by a few questions: 1) Does anybody else have a Droid (or other Android phone) purchased through Best Buy with a protection plan & have had to make use of the protection plan? Did you end up in a similar situation, or did Best Buy clue into the fact that you as an Android user would need another Android device as a loaner? 2) I'm wondering if, were my phone to be taken to Best Buy in a state that is obviously unrepairable (e.g. "I backed over it by accident", "it fell out my second story window", I ran over it with the lawn mower because I didn't realize it had fallen out of my pocket", etc.) would they give me a new one on the spot? The information the girl told me this afternoon seemed to point to that, but I'm seeking input/opinion/experience on this matter. Thanks in advance! This is very frustrating as I'm now without a phone as well as a viable short-term solution.