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Problems with Cisco & Incredible

Discussion in 'Introductions' started by cfp33pfc, May 14, 2010.

  1. cfp33pfc

    cfp33pfc New Member
    Thread Starter
    25

    May 14, 2010
    3
    0
    25
    I.S. Manager
    Baltimore, Maryland, USA
    We use Cisco equipment for our WiFi at work. I have a Droid Incredible, and could not get onto the network - it would never give me an IP Address via DHCP. I worked with our corporate network guys, who did some troubleshooting. It showed the the phone would not "boot dhcp". They tried to give me a static IP and it still would not work. So, they contacted HTC. HTC finally replied that the Incredible does not work with Cisco equipment! Here is their response:

    [FONT=&quot]
    Ticket Number : 10USCW19ENA001646

    If you do not respond to or close your question within 15 days, it will be closed automatically.

    Sincerely,

    HTC

    We are unable to receive replies to this email account. Please visit us at www.htc.com if you have any questions or need further assistance.
    [/FONT]
    [FONT=&quot]New Response[/FONT]
    [FONT=&quot]The Incredible is not compatible with a Cisco router. I apologize for the inconvenience. This would explain why you keep getting these error messages. I want to thank you for contacting HTC. In order to help improve our service I
     

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  2. mcapozzi

    mcapozzi Well-Known Member
    43

    Mar 17, 2010
    323
    35
    43
    Computer SuperGenius aka Systems Administrator
    Liverpool, NY
    DHCP is a pretty common standard and it is not vendor specific.

    Does your IT guy have MAC address filtering turned on the router, and what wireless security protocol are you using (WEP, WPA/WPA2, etc.)?

    Basically, give me as much detail about the wireless setup as possible (no passwords, no SSIDs).

    -Mike
     
  3. Yeltnerb

    Yeltnerb Active Member
    16

    Apr 30, 2010
    38
    2
    16
    Male
    Cloud Hardware and Software
    Northern California
    My wife had a ton of issues with her droid and our cisco wireless setup. It turned out to be related to the wireless N setup channel negotiation on the router. it would just never get an IP. Once we changed that setting on the Cisco AP the issue went away.
     
  4. numo16

    numo16 New Member
    5

    Apr 14, 2010
    1
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    5
    It most likely uses the cisco implementation of PEAP, in which case you won't be able to connect. My university uses it as well, it sucks :(
     
  5. cfp33pfc

    cfp33pfc New Member
    Thread Starter
    25

    May 14, 2010
    3
    0
    25
    I.S. Manager
    Baltimore, Maryland, USA
    Thanks for the suggestions. My network guy came back and told me that they had a setting wrong on the Cisco Controller. "Config DHCP proxy disable" was enabled, causing a conflict that caused my problem. I set it back up and it works fine.
    :)
     
  6. mcapozzi

    mcapozzi Well-Known Member
    43

    Mar 17, 2010
    323
    35
    43
    Computer SuperGenius aka Systems Administrator
    Liverpool, NY
    Cool, that's a way better answer than the "support" you got from HTC:

    "Our phones don't work with Cisco routers"

    Gotta love tech support.

    -Mike
     
  7. Flyphoenix

    Flyphoenix Well-Known Member
    56

    May 14, 2010
    135
    5
    56
    They always want to do some damn survey
     

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