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Support Problems with Galaxy SII: turning off

Discussion in 'Android Devices' started by ParisGirl, Dec 4, 2012.

  1. ParisGirl

    ParisGirl Lurker
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    Hi,

    I am a bit technologically challenged and need some assistance. I have a new Galaxy SII that keeps switching off for no reason. The only way to restart it is to take the battery out and put it back in. However, instead of having to do this every once in a while, I have had to do this daily. I took it to the shop. They updated the software, but when I got home, three hours later after downloading Google Play (I no longer had it when everything had been "undone" at the shop), it turned off. Can anyone help me with this?

    Then when I charged the phone, the phone and the charger heated. Is this normal?

    Thank you!

    (Oh, yes... I am in Paris, if this makes a difference.)
     

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  2. Digital Controller

    Digital Controller The Real Bass Creator
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    First off welcome to the forums ParisGirl i have moved this thread into the Galaxy S2 international forum so that you can get some better assistance.

    Heating up during charging is sometimes typical, but how hot are we talking here?

    And have you tried performing a factory reset on the device, when my device kept turning off a factory reset fixed my issues.
     
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  3. Hawker

    Hawker Android Expert
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    wedge a piece of paper in the bottom edge of the battery to make a tighter connection to the contacts.
     
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  4. ParisGirl

    ParisGirl Lurker
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    Hello,

    This is good information. Thank you. I am not sure if a factory reset is what they did when I took the phone to the shop. Tomorrow, I will call and ask.

    The heating may be normal. I've read a number of comments regarding that.

    Again, thank you!
     

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