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Support Problems with Note 8

Discussion in 'Android Devices' started by PhoebeDog, Sep 12, 2017.

  1. PhoebeDog

    PhoebeDog Newbie
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    I am loving the phone, but a few things are driving me crazy.

    1. Bixby works about half the time, but never does everything I ask. It worked perfectly the first day. I sent a text to my sister practically right after I activated the phone. Now it opens messages but won't text one.

    2. A really small thing, but I set up a sound for when I remove the S pen. It works about half the time. As I said, a small thing.

    3. I do a lot of phone interviews and have two apps to record calls. They work about half the time. On my old Note 2 they were perfect. Now a lot of the time I just get my voice, which doesn't bode well for long interviews that I have to transcribe.

    Does anyone have any ideas as to what settings I'm screwing up to make this happen? These things that work and then suddenly don't are making me crazy.
     

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  2. evohicks

    evohicks Android Expert
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    Not a simple thing like fluff in the mic or mic covered somehow?
     
  3. marctronixx

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    1. did you restart the phone? clear cache? are you using 3rd party sms apps?
    1a. did you use a bixby remap app?
    2. are you using a specific 3rd party app? using a unique sound?
    3. perhaps the apps in question are not yet compatible with the note 8. its still not officially released. perhaps there is a OTA update coming soon from sammy to address some initial bugs....
     
  4. PhoebeDog

    PhoebeDog Newbie
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    1. Did restart the phone and clear the cache. That solved the problem temporarily.
    1a. Not using a Bixy remap app--should I be?
    2. Yes, using a unique sound. Again, clearing the cache worked for a while and then it just stopped.
    3. Thanks for the word on this. I know one of the recording apps I use is not compatible, just hoping I can find one that is reliable soon because not being able to rely on recording calls is a big problem for me.

    I will look into some of the 3rd party apps problems, that could be what's going on. I typically don't download a lot of stuff.

    And evohicks, thanks, but no, I don't think it's that simple, I've been running experiments with friends to make sure the recording app is working and I do the exact same thing and it is just 50/50 on whether it works or not. I may have to keep trying different apps until I find one that works.

    Thank you both for all the suggestions!
     
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  5. Redeye

    Redeye Well-Known Member
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    Factory Data Reset? Uh oh. If that doesn't clear it up, then a call to Samsung support. The phone may need replacing due to some sort of corruption. The reset may be the only to know for sure and Samsung may also suggest this before they consider a replacement. Good luck.

    Redeye
     
  6. kokiangel

    kokiangel Android Expert
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    Ouch! I agree that Bixby is glitchy and can be downright annoying. It was fun the first day but now mostly just gets in my way as i use third party apps for a lot of things and it doesn't recognize them. Plus it randomly thinks I am talking to it when I am not and pops up a screen that is right in the way.
     
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  7. marctronixx

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Samsung Galaxy Note 8

Welcome to the Galaxy Note 8 Forum where you'll find help, tips, tricks, accessories, reviews, and more for Samsung's S-Pen enabled smartphone. With a 6.3-inch screen, 6GB RAM, 8MP/12MP front & back cameras and a whole lot more- the Galaxy Note 8 is an absolute BEAST!

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