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Support Problems with Optical pad on Moment

Discussion in 'Android Devices' started by Djax, Nov 29, 2009.

  1. Djax

    Djax New Member
    Thread Starter
    5

    Nov 29, 2009
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    5
    I've been having problems with the optical pad on my Moment and was wondering if anyone has any suggestions for fixing it?

    It seems to work fine when I boot the phone up.
    The problem seems to happen when the screen locks, I hit MENU to unlock and go back into the phone - that's when the pad will no longer scroll/move around to highlight different icons etc. It will generally stay like this until I shut down the phone and reboot.

    Pressing down on the pad still seems to register though so that part works at least.

    I'm just not sure what to do. If I take this phone back, it'll be my 5th phone in less than 30 days (it's been a different problem each time and 2 of the times was actually a Sprint rep telling me to take it back when nothing was wrong - like the battery metering issue).

    Are other people having issues like this with the Moment or am I just getting a bad string of phones (well save 2 of them). Any comments or suggestions would be greatly appreciated - I love this phone - provided that it will work the whole term of my contract.
     

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  2. cfrock

    cfrock Active Member
    15

    Nov 17, 2009
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    Sorry to hear about your problem. I have to say its the first time I hear of an issue with the trackpad. I don't see another out though, gotta swap it out again.
     
  3. the_dingman

    the_dingman Active Member
    16

    Nov 14, 2009
    28
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    Store Manager, RadioShack
    Phonelandia
    I don't think anyone really uses it. ;)
     
  4. toefer

    toefer Well-Known Member
    18

    Nov 15, 2009
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    Yeah, I've never encountered a need for it yet, with the exception of clicking it as a button when playing Cestos.
     
  5. PiggyGirl

    PiggyGirl Well-Known Member
    16

    Nov 15, 2009
    62
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    16
    TX
    Well, I use it all the time, and I haven't had any problems. I'd definitely get it replaced if that started happening. It is one of the primary features I love about this phone.
     
  6. Robfactory

    Robfactory Well-Known Member
    56

    Sep 24, 2009
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    Writer.
    East Coast
    I've experienced lag on it, but never it not working.
     
  7. masbirdies

    masbirdies Well-Known Member
    36

    Nov 4, 2009
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    really like it. Never had a lock up issue...prolly will today though.
     
  8. pastafarian

    pastafarian P√Ętes avec votre foie
    523

    Nov 4, 2009
    5,622
    4,625
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    Sales
    The Sea of Tranquility
    I guess that makes me a nobody, I use it daily. :rolleyes:


    Djax- It might be hardware, it also might be something you installed. Before you take it back yet again, try restoring it to factory default. If the problem doesn't reoccur, install your apps one at a time to see if it's one's the culprit. If you do find out it's an app, don't forget to tell the developer and us. Good luck!
     
  9. Talyn

    Talyn Well-Known Member
    35

    Nov 14, 2009
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    Sheep Farmer
    Michigan
    The pad is actually very sensitive.
    If you boot the phone into test mode, and test the pad, you will find that it registers with a very light touch.
    I think it is programed into the phone to need a slight bit of pressure to work properly. Mine seems to respond like a wet sponge most of the time requiring huge finger flicks to get it to register.
    This is good and bad. for those who like a d-pad, it is bad, but for those who dont use it, the accidental bumping of it to do things is avoided.
    It is a very usefull pad compared to the lame trackball junk on the hero.
    The PALM phones have way higher quality balls on them than the hero, that thing feels so cheep.

    My track pad is actually a bit crooked, im trying ot figure that out. I'm quite onto details for some things, and I drives me nuts sometimes when i look at it. *shrugs*
     
  10. AndroidSPCS

    AndroidSPCS Well-Known Member
    183

    Nov 12, 2009
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    geek
    USA
    Wow kind of a dumb, bold statement to make.

    I use it all the time, and I love it. I hate the the physical trackball on the Hero and older blackberries.
     
  11. fopp

    fopp Active Member
    15

    Nov 22, 2009
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    mine is a bit crooked too, the top left is slightly higher and the bottom right is slightly lower
     
  12. Gremlyn1

    Gremlyn1 Well-Known Member
    36

    Sep 10, 2009
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    San Diego, CA
    Been using mine a lot more lately. I installed Better Keyboard (which is awesome) and use the track pad to fix spelling mistakes not caught by the autocorrect. Haven't noticed anything besides a slight bit of lag once in a while.
     
  13. thebrain

    thebrain Active Member
    36

    Dec 2, 2009
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    My phone has the same bug as the op. If I am browsing and let the screen time out the optical pad will not function when the screen is unlocked.

    I have found that if I task kill the browser and turn the screen off , then wait about five minutes. And then unlock the screen the optical pad will function normally, at least untill the screen times out again.

    Oh and I love using the pad. Scrolling web pages is natural with it.
     
  14. ramiss

    ramiss Well-Known Member
    53

    Nov 28, 2009
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    I don't use mine. It is really inconsistent...either too laggy or hyper sensitive and it changes everytime I touch it.
     
  15. ccolephoto

    ccolephoto New Member
    5

    Dec 8, 2009
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    I just got the moment yesterday. having the same issue right out of the box before installing anything. has anyone found a fix? thanks.:)
     
  16. Zumaki

    Zumaki Well-Known Member
    68

    Nov 4, 2009
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    I hate using mine because it doesn't work like a mouse... just highlights everything on a web page or whatever in succession. If it worked like a mouse and gave me a pointer or something, I'd like it a lot more. Or if it would move the webpage instead of highlighting random stuff. I mean, its a touchscreen. I can just reach over and tap what i'm wanting to select.
     
  17. kahale

    kahale Well-Known Member
    38

    Nov 8, 2009
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    mine only works when i swipe hard on it. just annoying to use it. i rarely use anyways. on my last moment it didn't take huge swipes to make it move. curious to see how another optic touch pad worked on another phone. i tried it on a blackberry with optic pad at att store and it functioned a lot better then the moments, much more usable. :thinking:
     

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