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Support problems with Slacker Radio - what do you all use ?

Discussion in 'Android Devices' started by f8lpony, Oct 18, 2010.

  1. f8lpony

    f8lpony Newbie
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    I dont know if its me but my Slacker Radio does not work well. I tried uninstalling and installing.


    The problem I'm having is it plays a song (sometimes) then it freezes for a long time. Comes back on for a bit. Keeps cutting in and out. Is it just me ?
     

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  2. rufaro

    rufaro Lurker
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    I have the same and many other problems with my Slacker + subscription service. Despite my settings, the screen does not stay on when it is plugged in; it does not refresh my cached stations automatically at night when plugged in, although if it is NOT plugged in, it says it did NOT refresh them; it freezes and closes with no explanation. The freezing/closing/no live screen are the biggest problems when I use it in my car dock--I can't fiddle with it while I'm driving, and, since I paid for the upgrade mainly to use it in my car, this renders the product most unsatisfactory. I contacted Slacker customer support and got very substandard responses over several days. Initially, they told me to check my settings, which I had made clear in my original questions by saying how the settings were not working as they were supposed to. Later, they had me upload my logs and said they'd have their programmers look over the problems and get back to me. The next day they said to subscribe to their Slacker forums and watch for upgrades. When I complained and suggested that they should perhaps inform me when an upgrade was available, if that was indeed the solution to my problems, I was basically told to go blow ("we can't recreate the problem and I've never seen it before--it's your problem, not ours" was the gist of the message), and to try uninstalling and reinstalling the program on my device (yes, pretty much in that order). I did, while also responding that I wanted to be contacted by a supervisor, which request I repeated when un/reinstall, of course, did not work (I also noted that perhaps that should have been the first step they advised me to take, not the last). Anyway, no one has contacted me from Slacker, and I'm still having the same problems with its operation. I'm thinking about contacting them again, just to complain about the "service" I got the first time--not expecting to get actual help, but to bring this particular service agent to their attention, if they care--but I'd like to know if there's any fix for any of this, or, along with the other stuff I have to tell 'em, I should be asking for a refund of the subscription price and going with Pandora or something else that'll work for my car.

    f8lpony, it isn't just you! Can anyone help us?
     
  3. viny2cool

    viny2cool Android Enthusiast
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    Tune In Radio...thats the best I have found so far....I have never used slacker radio and not sure if both are same....but TuneIn radio works really good for all the local stations and stations from all over the world.

    I am using to hear radio from UAE and India, while sitting in US.
     
  4. rufaro

    rufaro Lurker
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    Slacker is satellite radio, not (re)broadcast--it isn't conventional radio stations. It provides mixes of music that, with the subscription level, you can personalize by telling it artists/songs you like and it collects similar stuff--kinda like the iTunes genius, but it doesn't have to be stuff you already have, so it'll find stuff that's similar to what you like but may be entirely new to you.
     
  5. woody1

    woody1 Newbie
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    Actually, I don't think Slacker is satellite radio. It's like Last.fm or Pandora. No satellite involved.
     
  6. rufaro

    rufaro Lurker
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    Of course you're right. I misspoke. The problems with Slacker remain. Can anyone help?
     
  7. BigCiX

    BigCiX Android Expert
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    In currently using pandora but noticed to many repeated songs. Is slacker better
     
  8. Mike88222

    Mike88222 Lurker
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    I have a Droid 2.2 and constantly have issues with both Slacker and Pandora - more so with Slacker but I like the music on Slacker a lot better. Other than that the phone works great! If anyone has any solutions to getting Slacker to run without freezing, I'd love to hear it! I've uninstalled/reinstalled several times.
     
  9. sremick

    sremick Android Expert
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    The Droid is a Motorola phone on Verizon's network. This is the Captivate forum, which is a Samsung phone on AT&T's network.
     

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