process has stoped unexpectedly HELP

Process has stoped unexspectedly i have already cleared data and cache uninstalled updates ive reset phone and still i can not open google play help plz its a samsung mega w muve music


~30% Carbon Black ±
Hello! and welcome!
You have done a factory reset I assume and you still have that force close issue?
And you have cleared the cache and data from...the play store? Try to clear cache and data from also.:)