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Support Process System Not Responding

Discussion in 'Android Devices' started by farahsidd, Mar 4, 2013.

  1. farahsidd

    farahsidd Lurker
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    I have Sony Xperia U. I was simply playing this game from Google Play, Fun Run when the battery died due to low power and then when i charged the phone and started it, it has been giving me the error "Sorry: Process System Not Responding".
    The phone keeps restarting and my sim is locked so i can't message anyone and the wifi isn't working either.
     

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  2. Sam-SonyXperia

    Sam-SonyXperia Android Expert
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    Please try running an update/repair (this can be done with the phone powered off):

    1. Before you start you have to download the PC Companion software and install it on your PC.
    2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update. Note! For some models you will be prompted to do a backup prior to the update and then restore.
    3. Install and open PC Companion then select Support Zone.
    4. Phone Software Update.
    5. Start.
    6. Repair Phone
    7. Continue
    8. Accept data removal
    9. Next
    10. Wait for prepare
    11. Select Phone
    12. Follow the connection steps
     

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