FINAL EDIT: Although my issue has not been solved I have been credited $5.00 which you can see in the final transcript EDIT: This is a very long post now that I added the second transcript (which was started directly after the first one) so I apologize for the length but would appreciate any feedback or opinions on if what I am saying to them is sensible or if Im over reacting. Please understand my tone with this guy was because I had made 3 other attempts over the phone to have my issue acknowledged and all 3 times I was put on hold then disconnected so I decided to try it through the chat support, Im usually quite humble but they have made that an impossibility. FIRST CHAT Please wait for a site operator to respond. Please wait while I transfer you to 'Omar'. Omar: Hello brian, my name is Omar ID number 13459. How may I help you today? Valued Guest: I spoke with someone yesterday who filed a support ticket for me Valued Guest: I was told that I would have to wait 5 business days for a response and so with that being a friday I will have to wait 7 days Omar: I'll be more then happy to assist you with the information of the support ticket today. Omar: Valued Guest: my issue is that my internet is not working so I want to know how im being compensated for having to go 7 days without a service i am paying for Omar: I�m really sorry to hear your web service isn't working properly right now. Valued Guest: do you have the answer im looking for? Omar: In this case I'm sorry for the inconvenience, but Metropcs does not provide credits since it's a unlimited service. Valued Guest: okay Im paying for this unlimited service its not like you knocked on my door and said here have this unlimited service for free so I need to either have this issue solved today or to have part of my billing frozen until you guys do get it fixed Valued Guest: excuse my tone but you can put yourself in my position and see where my frustration is more than justified You are not currently in a chat session. SECOND CHAT info: Please wait for a site operator to respond. info: Please wait while I transfer you to 'Talia'. Talia: Hello brian, my name is Talia ID number 12386. How may I help you today? Talia: I'm sorry but I haven't received your response yet. Did I lose you? Valued Guest: Hi, I was just speaking to somebody about an issue and instead of helping me he refused to acknowledge my issue and disconnected the chat Valued Guest: is there supervisors available through chat support? Valued Guest: Are there* Talia: I do apologize for this situation. I will be more than happy to assist you. Valued Guest: thank you Talia: Let me try to access your account in order to help you, Allow me just a moment, please. Valued Guest: okay Talia: Thank you. info: Your chat transcript will be sent to firstname.lastname@example.org at the end of your chat. Valued Guest: are you still here? Talia: I verified your account information and I can see that you are having issues with your web service, a trouble ticket was created yesterday in this case it will take from 3 to 5 business days in order to have the resolution. Talia: I'm still with you. Valued Guest: okay Talia: It was a pleasure assisting you today brian. Can I help you with anything else? Valued Guest: yes Talia: Okay. Valued Guest: my issue is that 3-5 business days means up to 7 days since it was filed on a friday without internet i would like to be compensated in some way for not being able to use a service i am paying for Talia: I do apologize for this situation. Valued Guest: I would like to know the steps that will be taken regarding whatever compensation i will be recieving for this Talia: I do apologize but we do not provide credits. Valued Guest: let me guess because its an unlimited service? Valued Guest: am i close? Talia: I really sorry for this inconvenience Brian. Valued Guest: can you answer a question for me please Talia: Yes. Valued Guest: my plan states that for $60 a month I am entitled to unlimited data usage which includes voice calling sms/mms and internet service right? Valued Guest: are you still there? Talia: That is correct. Valued Guest: okay well it seems out of all of those features i am only able to use voice calls and sms but I paid my full $60 for the rest of the services so how am i not entitled a credit for the days following the time i reported the issue until it is fixed by you? Talia: I do apologize but we do not provide credits. Talia: You can verify this information under Terms and Conditions of Metropcs. Valued Guest: so in more specific terms what Im being told by you is that you have the right to charge me for a service that you are at this time not providing me with? Valued Guest: will it say that in the T.O.S.? Valued Guest: do i need to dial 611 to speak with a supervisor or can you connect me with one? Talia: May I have your contact number is order to call you, please? Valued Guest: yes, its the one that is posted under my account...I plan to share this chat transcript with many other people over the internet and would like to keep as many personal details out of it as possible so please contact me through my number on the account Talia: Okay, thank you. Talia: My apologies for not being able to help you today brian. Do you have any other questions for me? Valued Guest: will I be contacted though because this isnt the first time ive been told to wait for a support agent to contact me and never got the call, when can i expect this supervisor to call me? Talia: My supervisor will contact you. Talia: Do you have any other questions for me? Valued Guest: no thank you for your responses to my questions Talia: Thank you brian, it was a pleasure chatting with you today, again my name is Talia ID number 12386. Have a nice day! FINAL CHAT info: Please wait for a site operator to respond. info: Please wait while I transfer you to 'Arthur'. Arthur: Hello brian, my name is Arthur ID number 12548. How may I help you today? Valued Guest: I believe I was just speaking with you I was disconnected Arthur: I am sorry to hear that. I will be more than happy to assist you. Valued Guest: okay Arthur: How may I help you today? Valued Guest: I was waiting for the assistance on my support ticket I was supposed to be given a solution by now Arthur: Ok let me check your account, one moment please. Valued Guest: okay Arthur: Thank you. Arthur: Thank you for your patience brian. I am still working on your inquiry and will come back with you shortly. Valued Guest: Thank You Arthur: Thank you for waiting. I'll be with you in just a moment. Valued Guest: okay Arthur: Thank you. Arthur: I am verifying the information Arthur: Thank you for waiting brian, I really appreciate your patience. I will be back with you in a moment. Valued Guest: no problem Arthur: Thank you. Arthur: Unfortunately the ticket still has no resolution. Arthur: But you will be provided with a $5 credit. Valued Guest: well can you update some info that may assist in the probem i can provide the info Valued Guest: And thank you info: Your chat transcript will be sent to email@example.com at the end of your chat.