I purchased a Pixel XL for myself and a Pixel for my wife, both directly from the Google Store online. Our carrier is Verizon. Our phones arrived today and we inserted our SIM cards and transferred data from our old phones (in my case, a Moto X Pure Edition, her old phone an S5). I did the transfer via cable, she did it wirelessly via her Google sign-in. My SIM card came directly out of my old phone, while she had to get a new one at Verizon, due to the change in size. After install, my new Pixel XL phone had the My Verizon app and the Go90 app, which are part of the bloatware that gets installed if you buy the phone from Verizon. I also noted that when I try to launch the Wifi Hotspot (which always worked on my Moto X Pure Edition), I get the message, "To use Mobile Hotspot, please call customer service to subscribe." My wife's new Pixel phone does NOT have the bloatware, but her Mobile Hotspot is locked just like mine. I can easily uninstall the Verizon bloatware, but I'm worried that I got the wrong phone. What gives? Did I/she not get an unlocked phone from Google? I'm currently in a chat with an apparently useless Google representative, who doesn't seem to understand what I am asking, or he is an idiot. he just responded, "I checked with my resources and would like to inform you there is no chance for the apps." Idiot.