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[Q] Cannot connect to service provider (network unavailable)

Discussion in 'Android Devices' started by Jotamide, Dec 15, 2013.

  1. Jotamide

    Jotamide Newbie
    Thread Starter

    Two days ago, out of a sudden my phone stopped connecting to the carrier (Rogers, Canada). I can't call, send text, or use data at all. When I go into Access Point Names, my Xperia Z shows the lterogers.apn installed. If I go into Service Providers I can see a list of Canadian networks, I've tried connecting to the LTE, 3G, and 2G networks of Rogers to no avail. Also, I tried my SIM in a Nexus 5 and it works, I also went to the company and there are no issues with my account at all. Any advice on how to solve this?
     


    #1 Jotamide, Dec 15, 2013

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  2. Rukbat

    Rukbat Extreme Android User

    Evidently there's a problem with your phone. It could be anything from dirt on one of the SIM contacts to a bad motherboard - there's no way for us to tell. You'll have to take it in to a shop to have it diagnosed.
     
    #2 Rukbat, Dec 15, 2013
  3. oj88

    oj88 Well-Known Member

    Just for the heck of being thorough, have you tried using a different SIM card?
     
    #3 oj88, Dec 16, 2013
  4. Slug

    Slug Check six!
    VIP Member

    As it worked previously, and your SIM works in another handset, I suspect a hardware fault. If that's the case then this should be a warranty issue.
     
    #4 Slug, Dec 16, 2013

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The Sony Xperia Z release date was February 2013. Features and Specs include a 5.0" inch screen, 13MP camera, 2GB RAM, Snapdragon S4 Pro processor, and 2330mAh battery.

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