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Question about returning Captivate...

Discussion in 'Android Devices' started by brefmint, Aug 10, 2010.

  1. brefmint

    brefmint Newbie
    Thread Starter

    If I return my Captivate does it cancel my 2 yrs contract I signed when I purchased it? If so, an if I do not purchase another phone when I return the Captivate and I wait to see if the MMS and GPS issues are resolved, will I be able to go back in 2-3 months and purchase another Captivate with 2yr contract?

    Thanks,
    MW
     


  2. csreborn

    csreborn Well-Known Member

    Returning the phone within your 30 days voids any contract or contract renewal. You can also ask them while they are doing it for confirmation, and if they make a mistake they will correct it later.

    You will also have a restocking fee.
     
  3. brefmint

    brefmint Newbie
    Thread Starter

    Thank you. So I take it I will be able to purchase one later if they resolve all of the issues?
     
  4. MassacrMan

    MassacrMan Android Enthusiast

    If you're up for paying a $35 restocking fee, yes. I dont see why GPS is such a dealbreaker for everyone, mine works perfectly fine when I actually bother using it.

    Samsung is well aware of the issue, so you can expect a fix very soon. I'd hold on to the phone.
     
  5. tcv

    tcv Well-Known Member

    If there is a defect with the phone, tell them to **** themselves if they try to charge a restocking fee.
     
  6. brefmint

    brefmint Newbie
    Thread Starter

    I'm not returning it because of GPS. I haven't been able to send a picture text since I bought the phone. The phone doesn't really work on EDGE very well and there is no 3G where I live.
     
  7. chrisu

    chrisu Lurker

    My corporate store told me to be sure to bring my packaging/box back if I wanted to exchange for another Captivate so I wouldn't be charged a restock fee. Not sure if this would apply to a return rather than an exchange though.
     
  8. noc

    noc Member

    What if your phone arrived with some trapped particle in between the AMOLED and the outer glass on the screen? It's not a big speck, but sometimes it's an eyesore to me. Will they charge me for an exchange?
     
  9. SmoovC

    SmoovC Newbie

    I retrurned mine yesterday, at the same store where purchased. When asked why, I said there is a known GPS issue with the Galaxy S line, and does not work as advertised. Further, on AT&T wireless' own website, it states it has voice dialing, which it does not.

    The salesman tried to exchange it (to save his commission no doubt), and I refused, stating why would I want another of the same phone with the same issues.

    After requesting to speak to a manager, and re-stating the same issues, he waived the restocking fee. Whether he felt I was right or not, I think he knew I was not leaving without a full refund.

    Once I was home, I called Customer Care to make sure I was back to where I started before the Captivate: my unlimited data was still in effect, and my contract date & upgrade eligibilty was reset.
     

Samsung Captivate Forum

The Samsung Captivate release date was July 2010. Features and Specs include a 4.0" inch screen, 5MP camera, 512GB RAM, Hummingbird processor, and 1500mAh battery.

July 2010
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