Quick Exchange Policy Question

[spm826]

I am way past my 14 day return period. My power button seems to be seriously recessed though. I do have what Verizon calls "insurance" on the device. If I take this in will they switch it out due to this hardware issue, or am I stuck with a sinking power button. Thanks, sorry for such a general question that has probably been answered many times before.

 

[bluenik25]

Your device is under warranty, so they will switch it out in the store or give you an service 800 number to call that will send you a new or referb device.