Ok, this is a long one people, here it goes. So I pre-ordered the EVO at both Radio Shack and Best Buy, Just to make sure I got one Friday. Anyway decided to go to the Shack cause they were opening early and the $50 was non refundable there, unlike best buy which was refundable if I decided not to get the EVO. Plus the Shack is about 5 min from my parents house. Anyway, got the EVO at about 7:30am on Friday and that was that. Opened up a new account, and was on my way after about 20 min in the store. I didn't like the cases they had, so I told the rep I was going to shoot to Sprint to get a silicon case. He said tell some people on line to come through here and get the instant rebate, so I said you have extras? And he said, YES we have plenty in addition to our pre-orders. Got my case at Sprint and was as happy as can be. Set the EVO up when I got to my office, apps, wallpaper, rings, etc... I was on my way to Android Bliss! Plugged that baby in for a while and left her to charge. Later I dug into using this beast, and let me say the phone is awesome, some minor flaws are present, but none to sway a buyer away. Anyway after putting the case on I noticed the sleep button was near impossible to press because it's so sunken in (not cool HTC,). The more I pressed, the more sunken in it felt. I thought this was crappy, because now I couldn't use the case, just to much of a pain to turn on and off, so I ordered the In case from Seidio because it has the cut out on top and I like there stuff. After some test calls and what not, I started using the web and stuff, and the phone just went black, but it was still on, very weird! Did a battery pull, and all was good again. About a half hr later it happened again, this time while I was on a call. No screen life at all, looked weird, kind of smokey. So I did a hard reset, and was starting to become unsettled with my new Toy. After the reset it seemed fine, until it happened again while I was on the web again. So I grabbed the box and headed back to the shack, Black screen and all. Wanted to show them first hand. I get there, and it was empty by the way, this was at about 2pm. The rep and the manager looked puzzled, he did a battery pull and started messing around with it. I told them it happened 3 times today and that I wanted to return it for a new one. Well Well Well, I was hit with let us do some trouble shooting and we'll go from there? Ok no problem I said, and after about 10 min of them playing around the rep says here you go, it works now. I told him between that and the sunken in sleep button, I wanted to exchange it. Proceeded to talk to his Manager, and he came back and said we sold out already...Hmmm, didn't you tell me you guys had plenty? Said they sold the last one 5 min before I came in. He said maybe call sprint, and they'll send you a replacement. No prob, lets just return it and you can give me a refund I said! He tried to talk me into keeping it, and that's when I realized the mistake I made by going there instead of Sprint or best buy. So I got a refund and they called Sprint to cancel the line, I spoke to them, and Sprint said feel free to re-activate the account within 30 days if you like. Thank You, took my $150 and walked out. So EVO-less I was until I called best buy and briefly told the very nice girl what just happen. She said they were swamped, and the systems were terribly slow, but to come in around 7pm tonight with my gift card and I'll be good to go. I did just that, was there for about an hour or so, they called Sprint to re-activate the line and give them a new ESN Number, and I was out the door in Android Bliss again. Well the new one works good so far, and I'm having no issues what so ever at this point, hope it stays that way! Anyway I went to Radio Shack tonight to grab a pair of new earphones with the Gift card, picked a nice pair out, and proceeded to pay. As I'm paying the rep goes, SO I SOLD THAT EVO TODAY THAT YOU BROUGHT BACK! I said what? Nastily, He goes yea, it was fine and good to go, and my manager said to go ahead and make a sale. I couldn't believe what I was hearing. I said you sold it as new? He said yea, since you didn't open the charger and stuff it looked totally new and un-used. (I didn't open it cause I have the charger from my HD2). Anyway, I payed with the card and walked out, didn't even get into that I got a new one at best buy. All I can say is, if that's the way Radio Shack rolls, its a Scary thought to buy anything from them. Honestly, I'm not a new jack and I now the deal when a phone is not working right. And for them to Lie and sell it as new to a person (just to make sale) all while knowing it was pretty defective, is WRONG! The lesson learned here is that I'll never buy a phone from Radio Shack ever again!