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Support Razr goes crazy for no reason

Discussion in 'Android Devices' started by Bodycount, Jan 10, 2012.

  1. Bodycount

    Bodycount Android Enthusiast
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    Hello, first post here.

    Bought a Droid Razr over a month ago and I love it. My contract was up since June and I was just waiting for a phone that I liked before I upgraded... the Razr was it.

    Anyways, do other Razr users have this problem that I sometimes have?

    Every two or three weeks, for no reason my Razr will suddenly start going crazy. Random buttons will be pressed on the screen like someone is trying to hack into it (but I know they are not). Because of the random key presses, apps will open and close super fast. The only way to stop it is to power down and power it back up. Which after I do that, it's fine for another two to three weeks.

    I'm thinking it's doing it because of low memory and a shutdown and restart fixes it. I'm not sure though.
     

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  2. iploya

    iploya Android Enthusiast
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    I have experienced that a few times with other phones, and if it is the same phenomenon, it is an issue with touchscreen/Android phones generally. It has something to do with the touchscreen misinterpreting intended touch input. I think from what I remember it can be caused by something on the screen, such as hand sanitizer or moisture. (Perhaps a certain type of screen protector might cause it too? I'm speculating.)

    If there's no obvious cause like some sort of spray or product you use around the phone, then you definitely should assert a warranty claim, because this is not the normal Razr experience.
     
  3. kklier

    kklier Well-Known Member
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    yup, I had a similar experience today. I suspect memory was running low?, but I find that hard to believe.

    I was streaming audio, and went to make a call. when I pressed the dialer icon it automatically dialed a number I did not want. I hung up and it went directly to the dial by voice app...after a reboot everything was fine.
     
  4. 330D

    330D From My Cold Dead Hands
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    A reboot a day keeps the bugs away... Just sayin'.... ;)
     
  5. Szadzik

    Szadzik Android Expert
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    I reboot mine every 2-3 days to make sure memory does not go low.

    Can you try and do that and see if that helps?
     
  6. Bodycount

    Bodycount Android Enthusiast
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    I guess I can. Never had a phone that needed to be rebooted that much. My LG Env Touch was working continously for months at a time. Granted it's not a true smart phone but still.. I didn't have to mess with it.
     
  7. Podivin

    Podivin Android Expert
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    Over the years, Microsoft taught me that a reboot every now and then is something you just have to do if you want your computer to keep working correctly (or, in some instances, to keep working at all :) ).

    I've carried that over to the smart phones I've had, and reboot them every few days, just because.
     
  8. Trooper

    Trooper Android Expert
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    I turn mine off every night to charge.

    I like it that way. :)
     
  9. Bodycount

    Bodycount Android Enthusiast
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    I downloaded the motorola dock app and use mine as an alarm clock. Consider that way cheaper than buying the actual docking station that they sell. Bought a cheap cell phone stand off ebay and now I'm set.
     
  10. scooby888

    scooby888 Newbie
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    This very closely describes my old Droid and the problem it had when the screen digitizer went. I'm not sure if it is the same, but it didn't happen until wayyyy later in the Droid's life.
     
  11. shadrap

    shadrap Android Enthusiast
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    A lot of problems can be fixed by doing a reset once a week. I have done this on all phones, even the iPhone.
     
  12. Bodycount

    Bodycount Android Enthusiast
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    I just didn't know I had to reboot this phone so much. I called my friend who has the new nexus and he said he has to do the same thing every so often.

    Guess it's not as stable as Windows 7 is. I haven't rebooted my computer in about a six months now lol.
     
  13. Roobelle

    Roobelle Lurker
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    I've had the ghosting problem for a few months now. You'll find the problem progresses from once/week to constant. My phone became unusable for days, and then the issue disappeared.

    After the ghosting issue disappeared, I lived with a small portion of the screen not working, so had to use the slide-out keyboard to navigate. The ghost has now returned (thus my reason for being here. was hoping someone had found a fix).

    Researched the issue months ago and learned there seems to be an issue with the digitizer (that's the piece of glass and components that identify your swipes). I thought it was only with certain earlier versions of the Droid, so am disappointed to hear you're having trouble with the Razr. Some folks have reported sending it back to Motorola, and $200 later, it's fixed. While early sufferers were Motorola users, I just read a post where someone is having the same issue with an HTC Eris...

    I suggest returning your phone for a new one since you got it a short time ago. The warranty should still be in place. I, on the other hand, and contemplating an iphone. sigh.
     
  14. 330D

    330D From My Cold Dead Hands
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    I find the I'm getting an iPhone argument so amusing. Good luck with that.... A good friend of mine is on his sixth yes SIXTH iPhone due to hardware issues. I know that they "just work", so maybe you'll get lucky. Reboots are a fact of life with Android. Always have been. If it is such a big deal for the minute it takes, Android smartphones may not be for you anyway.
     

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