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Support Re-add Gmail Account Issue

Discussion in 'Android Devices' started by topp, Sep 4, 2011.

  1. topp

    topp Lurker
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    Okay my wife told me today that for some reason most of her contacts suddenly got deleted off her phone. Then tells me that she removed her gmail account from it several months ago. So I went to add it back in, accounts & syncs, where I keep getting an error "503 80304: Password and username you entered did not authenticate with your email provider. Please try again". I have tried to clear the data on Gmail, Google backup transport, Google Calendar Sync, Google Contacts Sync, Google Partner Setup. I also then noticed that her Android Market doesn't open up anymore. Granted she still had the old version. And for some reason her Navigation seems to be missing.

    I would appreciate any input on how to fix these issues.

    The only other thing I did install Amazon's market on it today. But can't see how that effected it.

    Thanks,
    Topp
     

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  2. bberryhill0

    bberryhill0 Android Expert
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    Did she delete the Gmail account from GMail?
     
  3. topp

    topp Lurker
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    Yea, I should have mentioned that I can log into gmail from a computer fine, and can see all her contacts. I am debating if I need to do a reset on the phone.

    Thanks,
    Topp
     
  4. topp

    topp Lurker
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    Update: I ended up reseting her phone yesterday. Was able to link her gmail account to her phone, using the gmail app. What was odd is I still couldn't add gmail to her default email program. I got the same error I did before. But as soon as I tried to go to the google market, it asked form the credentials this time, which I gave and it worked fine. But odd that I couldn't add it to the default email. So far it isn't effecting her, because she didn't use it anyways. But any input/guess on a possible solution.

    Thanks,
    Topp
     

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