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Support Really bad reception on my Incderible

Discussion in 'Android Devices' started by tomheller, Aug 2, 2010.

  1. tomheller

    tomheller New Member
    Thread Starter
    5

    Aug 2, 2010
    2
    0
    5
    Hi - I just got this phone on Friday and I have yet to see a 3G icon. I have yet to see any more than 2 bars; and I'm in the metro NYC service area!
    The only time I get any mobile network reception is when I can find an open WiFi. Did I get a bad device? Can a Verizon tech in a store fix this?
    Thank you!
     

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  2. x0x

    x0x Well-Known Member
    73

    Mar 16, 2010
    266
    59
    73
    Systems Engineer
    DC
    Have you attempted a *228 and Option 1 to reprogram and update PRL? This would be the first thing to try.
     
  3. yankeeboy

    yankeeboy Well-Known Member
    53

    Nov 9, 2009
    346
    67
    53
    International Sales
    New York
    ^ This

    I am in Metro NYC as well, and since switching from AT&T over a month ago have yet to drop a call and have 3G most of the time
     
  4. uber_mike

    uber_mike Well-Known Member
    36

    May 15, 2010
    59
    5
    36
    Columbus, OH
    Ignore the bars, they are not programed right. It will probably be fixed in the future.


    Edit: Nevermind, I didn't read what you said correctly. Try the PRL update, and if that doesn't get you the 3G icon, I'd return it.
     
  5. rsarno

    rsarno Thank Me, Im Irish!
    143

    Jun 6, 2010
    1,675
    206
    143
    Westchester, NY
    i get a 3g notification sometimes, but i am almost always at 0-1 bar service.

    I know the bars arent accurate, but i have also missed called because they went right to VM and also dropped an occasional call.

    Should i also do the PRL? or is it not for my issue?

    also in NYC
     
  6. rmreid

    rmreid Well-Known Member
    43

    Jun 8, 2010
    331
    38
    43
    Male
    Western, TN
    For what it's worth:
    I'm going on my 4th Dinc, for various issues the last 1 for poor reception.
    I would agree that the signal bars are not exact and signal strength under: About the Phone, Network, Signal Strength is the key.
    My reading are sometimes in the -85dBM to -90dBm range and I have no signal bars

    Also 3G will only show up when data is being sent or received (or so I was told by VZN Tech Support?) and that seems to be correct at least for me here in Western, TN.

    Good luck
     

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