Reception terrible with MY Hero

[Possum15]

Where I work is on Sprint and has bought Hero's for the office people. Most seem to like them. I like mine too(my own). However, my Hero has horrible reception. There are a few places around where I work that are dead zones. I drop calls there EVERY time. They NEVER drop there. We even went through there on the way to lunch the other day and all of us made a call to see how reception was on each. My Hero dropped the call and the rest did not. I have updated everything and still nothing. Sprint seems to be unconcerned. How can I get them to swap phones or something. I actually purchased from Best Buy. I was on 1.5 and have switched to 2.1 and it is the same on both.

 

[Slovak]

Your radio is probably bad in the phone, take it to a sprint repair store and have them test it.

 

[slg24]

I am also having that same problem. I had a 2.5 year old centro that got way better reception than my Hero does here at work, and I sit right next to a cell extender. NOT HAPPY about that, but will try to get the radio tested. Thanks for the suggestion.

 

[cooolone2]

Where I work is on Sprint and has bought Hero's for the office people. Most seem to like them. I like mine too(my own). However, my Hero has horrible reception. There are a few places around where I work that are dead zones. I drop calls there EVERY time. They NEVER drop there. We even went through there on the way to lunch the other day and all of us made a call to see how reception was on each. My Hero dropped the call and the rest did not. I have updated everything and still nothing. Sprint seems to be unconcerned. How can I get them to swap phones or something. I actually purchased from Best Buy. I was on 1.5 and have switched to 2.1 and it is the same on both.

Clear indication that something is amiss with your handset. Try updating the Prl and pri and see if that helps. If not then I would just get it replaced, no sense in pulling hair out