Where I work is on Sprint and has bought Hero's for the office people. Most seem to like them. I like mine too(my own). However, my Hero has horrible reception. There are a few places around where I work that are dead zones. I drop calls there EVERY time. They NEVER drop there. We even went through there on the way to lunch the other day and all of us made a call to see how reception was on each. My Hero dropped the call and the rest did not. I have updated everything and still nothing. Sprint seems to be unconcerned. How can I get them to swap phones or something. I actually purchased from Best Buy. I was on 1.5 and have switched to 2.1 and it is the same on both.