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Recover Exchange Account Type

Discussion in 'Android Devices' started by Chris Thompson, Nov 24, 2014.

  1. Chris Thompson

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    HELP! I set up an Exchange account and then deleted it for testing purposes. Now the account type Exchange is gone (Settings > Accounts > Add account), so I can't set up the Exchange account again. How do I get the account type back? I have a Nexus 5 running Android 5.0.
     

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  2. jj14x

    jj14x Android Expert
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    Which app are you using? Gmail app?
    Try reboot your phone and see if that brings the account type back
     
  3. Chris Thompson

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    I'm using AkrutoSync on my laptop to sync Contacts and Calendar on my Android phone with Outlook 2007 on my laptop - love the autosyncing over wireless. Rebooting doesn't help. Maybe I need to wait for the next Android update?
     
  4. jj14x

    jj14x Android Expert
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    Not sure I understood - where did you set up the exchange account? On your laptop? Or on your phone? Assuming on the phone, what app on the phone did you set it up on? (or what app do you use on your phone to view your Email?)

    Or are you using AkrutoSync on your laptop to set up the Email accounts, and then, syncing them to your phone (which app on your phone?) If so, you may need to reach out to the AkrutoSync support team and ask them if they will provide an update to their application to make it compatible?
     
  5. GuitarG20

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    I know you don't have an email that you're syncing, but see if you can set up your account through the gmail app (gmail sidebar>add account>exchange.) Can you check if the option is there? if so, then it should work out.
     
  6. Chris Thompson

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    AkrutoSync is commercial software ($29.95 after a 7-day trial period) that you install on your PC and that runs in the background. There's no special app on the phone. You set up an Exchange account on the phone using an email address provided by the AkrutoSync software on your PC (userid@192.168.1.106) and the syncing automatically starts. Thanks for your patience.
     
  7. Chris Thompson

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    AHA! I went to Play Store and selected 'gmail app'. It was disabled. I enabled it and now when I do Settings > Accounts > Add account, I get account type I get the Exchange account type.
     
  8. jj14x

    jj14x Android Expert
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    Glad you got it to work - I guess I'm still confused about why you paid for this software, when the (free) built in apps on Android have been supporting this for quite a while now. I guess it offers some additional features.
    Anyway, glad you are up and running now. That's what matters :)
     
  9. Chris Thompson

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    What "built-in apps on Android" support syncing with Outlook Contacts and Calendar on my PC?? Where can I get instructions on how to set this up? Thanks!
     
  10. jj14x

    jj14x Android Expert
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    What type of Email account is it? Is it a true windows server based Corporate Exchange? (since you are asking about "exchange") Or is it a hotmail/outlook.com type account?

    If it is a corporate exchange server, just adding it to your gmail app (or the Email app pre Lollipop) would get your contacts/calendar synced up.
    It it is a hotmail/outlook.com type account that you access using Exchange services, your desktop outlook should be syncing to the hotmail/outlook.com cloud anyway. Just add that to your gmail app (or the Email app pre lollipop) and that should get synced to your phone by itself.
     
  11. Chris Thompson

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    It's a personal POP3 account. There's no Exchange involved. AkrutoSync Uses Exchange for the PC to connect to the Android phone for syncing purposes.
     
  12. jj14x

    jj14x Android Expert
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    Personal POP3 account - does it have cloud storage for contacts and calendar? If so, the same logic should apply.
     
  13. Chris Thompson

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    No, it's completely stand-alone, and I'd prefer to keep it that way. My understanding is that I need third party software in order to sync.
     
  14. jj14x

    jj14x Android Expert
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    ok - sounds like it.
     
  15. GuitarG20

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    Yup that will do it. Now, exchange services are linked into the gmail app in some kind of way (since there is no email app anymore on nexus android) so disabling the gmail app likely disabled exchange services as well. Glad you got it sorted.
     
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