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Support recover window won't show + enter password to decrypt data

Discussion in 'Android Devices' started by loliori, Feb 16, 2013.

  1. loliori

    loliori New Member
    Thread Starter
    5

    Feb 16, 2013
    1
    0
    5
    Hi, so yeah... I got two fatal problems that completely block me from doing anything on my phone.

    It started when suddenly my phone's screen turned black, and after a restart it keeps taking me to a screen when it asks for a password to decrypt my data, blocking me from reaching my phone.

    So I wanted to recover the phone to fix it, but when i enter fastboot and choose recovery, after a few seconds it shows a picture of the android logo with an exclamation mark on it, and I cannot get into the recovery screen.

    Each problem prevents me from fixing the other one, any ideas of how can I save my phone?
     

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  2. Chad

    Chad Active Member
    36

    Jun 14, 2009
    26
    1
    36
    Male
    USA
    Once you get to the screen w/ the android and exclamation mark, try pressing volume up + power... and the recovery menu should appear.
     
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