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Redirect of death not fixed by reset

Discussion in 'Virgin Mobile' started by mjzhere, Jan 22, 2013.

  1. mjzhere

    mjzhere New Member
    Thread Starter

    Jan 22, 2013
    Have redirect of death for five days now. VM has restarted the plan twice now and it still redirects to virgin mobile sign in site instead of letting me use the internet. Has anyone found anything else that works other than restarting the plan? Techs seem stumped and I need the internet.


  2. Dragonfly_nc

    Dragonfly_nc New Member

    Feb 5, 2013
    Park Ranger
    North Carolina
    I had the same issue dating back to Jan 22 and no one at VM was able to help. Someone saw my post on the VM Facebook page and sent me the following. It worked for me. Hope it helps.

    Dial ##847446 then dial #. The final # will not appear on the screen
    Select Activate
    Follow the onscreen instructions.
    Click done and restart your phone.
    Then have VM reset your month.

    Test data access .
    - Select Applications > My Account on the handset
    - Select Help
    - Does a green circle with check mark indicator appear next to Data?
    - YES: The issue is resolved.
    - NO: Continue to the next step.
    Select Menu > System Settings > About device > Status on the
    The information below
    indicates normal network connectivity and the customer can connect to
    the data network.
    Network: Virgin Mobile
    Service State: In Service
    Mobile network state: Connected

    Good Luck!

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