Replacement phone

They will close your account. And you will never be able to activate either one of the phones. "This is what they tell you when you call for a replacement (RMA)".

 

Doesn't matter. You can't call from it or send any texts. Your account will be closed.

And doesn't the ESM get registered as bad?

 

An unlocked bootloader isn't the same thing as being carrier unlocked, your phone is tied to Virgin Mobile, you have 14 days to return your defective phone and then they will suspend your account and neither phone will be able to be activated. Which is pretty cool, most carriers require you to send your phone in and then they ship you a replacement or else they temporarily charge you to cross ship the replacement and refund you when they get the old phone. Virgin ships your replacement with 2-3 days delivery.

 

No, Virgin doesn't care about root, I've returned 6 Triumphs that were all rooted. When they get it back the first thing that they do is reflash the phone to make troubleshooting easier and to remove any customer information on the phone. Now if you brick your phone while trying to root that's one thing but if the screen stops working on my phone it being rooted has nothing to do with it.