Wanted to share my experience thus far..... received a new direct fulfillment incredible on the 5th after ordering monday the 3rd. Phone had serious reboot issues and signal strength problems, took to verizon store and they issued a replacement to be shipped to me via customer service. That phone was supposed to be here yesterday, however it hadn't even shipped. I returned to the verizon store and a tracking number had been produced and my replacement should arrive this friday, according to the fedex website the package originated in Ontario CA. My question to those of you that did have a "brown box" phone sent to you, where did it come from? This could help others to see if certain warehouses are shipping new stock or "refurb" stock. (myself included) Unless the fact that I even have a tracking number means a new retail phone is on its way.