1. Download our Official Android App: Forums for Android!

Support Reset lock from google

Discussion in 'Android Help' started by Android Question, Apr 26, 2016.

  1. Android Question

    Thread Starter
    Rank:
    None
    Posts:
    0
    Joined:

    After a factory reset my ZTE Z828 insists on a previous Google account sign in before going any further in the setup process. Help
     

    Advertisement

  2. Brian706

    Brian706 I like turtles!
    Moderator
    Rank:
     #27
    Points:
    1,053
    Posts:
    9,345
    Joined:
    Jul 25, 2012

    Jul 25, 2012
    9,345
    8,589
    1,053
    Drafter
    If there is a factory reset protection on the device the only way around it short of flashing factory images would be to enter your account information.

    Is there a reason you cannot use your credentials?
     
    girolez likes this.
  3. AZgl1500

    AZgl1500 Android Expert
    Rank:
     #43
    Points:
    618
    Posts:
    6,400
    Joined:
    Feb 3, 2011

    Feb 3, 2011
    6,400
    3,144
    618
    Male
    Retired and loving it.
    Oklahoma grasslands
    usually you can just skip that part of the boot up process....
    I have nearly every time, because I want to set up all of my apps and screen before the phone is registered to the carrier...
     
  4. girolez

    girolez Often Off Piste
    Rank:
     #48
    Points:
    543
    Posts:
    3,847
    Joined:
    May 29, 2011

    May 29, 2011
    3,847
    1,919
    543
    Male
    Retired
    Les Gets, France
    If you are trying to change the primary account on the device,

    Enter the old account details when required and let the reset complete

    Remove all the Google accounts from the phone

    Do another factory reset - this time you should not be asked for an old account and can set off using a new one.
     
  5. Parayilhussain

    Parayilhussain Android Enthusiast
    Rank:
    None
    Points:
    148
    Posts:
    394
    Joined:
    Oct 26, 2015

    Oct 26, 2015
    394
    106
    148
    Male
    Business
    Cochin
    Above answer is right. If you don't
    Know the primary account, try after
    72 hours.
     

Share This Page

Loading...