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reset samsung galaxy ace

Discussion in 'Android Help' started by Android Question, Dec 28, 2013.

  1. Android Question

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    hi there. I have recently forgotten the number password for my samsung galaxy ace (GT-S5830i) in trying to restart it have learnt about factory resetting my phone. BUT! When i try to hold the volume and power buttons to reset it I only get a custom OS screen. PLEASE help! My parents have no idea what ive done to yet another phone. thanks any help is appreciated.
     

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