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[RESOLVED]Issues with Phone Locking up

Discussion in 'Android Devices' started by latinmaxima, Aug 10, 2010.

  1. latinmaxima

    latinmaxima Well-Known Member
    Thread Starter
    113

    Oct 15, 2009
    835
    111
    113
    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    My niece recently got this phone and dropped it the other day. It landed on the volume down button and now gives an error when she restarted it about no Sim Recovery or something like that. I haven't seen it yet as I won't see her again til the weekend. Is their anything she can do to fix the issue. I had her remove the battery and while the cover was off she was able to get the volume down button unpressed and working again. When placing the battery back in the phone will no longer power on. Is recovery loaded by the volume down and power button? I thought I read somewhere the Home key was also needed to boot into recovery on the phone. Can I download any stock back up to place on her SIM card if infact this is the issue? Thanks for the help. I have a moment and I know it in an out but the hero is new to me still. I am gonna have her take it to sprint if we can't figure this out if I must but I hate dealing with the local repair center.
     

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  2. latinmaxima

    latinmaxima Well-Known Member
    Thread Starter
    113

    Oct 15, 2009
    835
    111
    113
    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    Disregard. After She pulled the battery again and plugged in the charger and tried to restart it appears to be powering on now. I am glad this forum is here though cause I have used the battery life thread and others to get her set up right! Thanks!
     
  3. Joehunni

    Joehunni Well-Known Member
    128

    May 27, 2010
    1,001
    77
    128
    BAMF
    Texas
    Sounds like she has a gsm Hero, for future reference, might wanna check the other Hero forum.
     
  4. latinmaxima

    latinmaxima Well-Known Member
    Thread Starter
    113

    Oct 15, 2009
    835
    111
    113
    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    Actually she is on Sprint. That is why the error message seemed odd but we got it working without me having to see it so no biggie.
     
  5. Joehunni

    Joehunni Well-Known Member
    128

    May 27, 2010
    1,001
    77
    128
    BAMF
    Texas
    Lol yeah that is way weird, good luck with it though.
     
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