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Support restarts by itself

Discussion in 'Android Devices' started by nellynel7619, Mar 3, 2011.

  1. nellynel7619

    nellynel7619 Lurker
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    I bought this phone new this past saturday and it has shut off and restarted itself an average of 3-4x a day. Whether it be while reading a web page, trying to connect to the market of listening to pandora. I know three other people who bought the phone around the same time and they don't have that problem. Should I take it back or is there something I can do myself?
     

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  2. LearnMePlease

    LearnMePlease Member
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    MetroPCS Sales Rep
    Orange County, CA
    It sounds like the phone might be defective.
    Did you upgrade or get the phone with a new activation?
     
  3. nellynel7619

    nellynel7619 Lurker
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    it was an upgrade
     
  4. Insanecrane

    Insanecrane Android Enthusiast
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    The Cook
    Trenton,NJ
    Return the phone and they will replace it. You will have to go to a corporate store, not an authorized dealer though as they can't exchange out phones.

    There have been several people(myself included) that have had issues with the 2.2.1 version of the phone doing this, is that the version you have?

    I'm only curious because I suspect there is a bad production batch of this version out on the market.
     
  5. nellynel7619

    nellynel7619 Lurker
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    i think taking it back is best since it is a new phone and yes it is the 2.2.1. I suspect the same.
     
  6. rawthentic

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    i had one that was 2.2.1 and it did it all the time but now the replacement i got for it is doing the same and its doing the same..also the replacement is 2.2 not 2.2.1
     
  7. khrizz93

    khrizz93 Lurker
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    i have the same problem plzz what i can do? i get this phone 2 week ago
     
  8. reilus

    reilus Android Enthusiast
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    This problem seems common with this phone. I've read a lot about it happening on the net. When it happened the other day, the screen froze. I've started using another phone as a back up -- as an alarm clock. I'm pissed that I got ripped off, but I've exchanged this phone so many times already and the same problems keep happening.
     
  9. Insanecrane

    Insanecrane Android Enthusiast
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    The Cook
    Trenton,NJ
    Is the latest phone you have customized? My friend customized his and set it to OC at boot too high, thus causing it to freeze and reboot all the time.

    Regardless of the issue, I personally would return a 1000 of them until they get it right. You paid for a functioning device, not a "somewhat" functioning device. It's on LG and Metro to provide you with one no matter how many times you have to return it.
     
  10. Edelfrau

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    I'll agree with Insanecrane; it was that same advice from this forum and my friends that made me realize why I needed to insist on a replacement today! I got my Optimus 10 days ago, after 13+yrs with TMobile, and certainly am not paying for it to lock up/freeze/turn off/reboot? My son got the same phone & his has never had any of these problems. And every rep. has been very helpful, too. Not their fault if LG has messed up batch!
     
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