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Returning my Droid

Discussion in 'Android Devices' started by bmw323i, Feb 9, 2010.

  1. bmw323i

    bmw323i New Member
    Thread Starter
    5

    Nov 15, 2009
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    Hi,

    I'm having problems with loose headphone jack and need to return my Droid. I have a few questions about the return, maybe someone who has went through this will know the answers.

    - Do I need to backup my installed apps that I paid for in the market or will I be able to download them again onto a different phone? If I need to backup, how? I have rooted Droid with backup/restore, I have done a backup, should I just copy it off to my computer and then restore to new phone?

    - I bought my phone online, can I return it to the store?

    - I have beast .7.4 installed, I need to go back to 2.01 and un-root before returning. Hopefully it can be done.

    Thanks
     

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  2. metalimi

    metalimi Active Member
    16

    Dec 6, 2009
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    Engineer
  3. CRPercodani

    CRPercodani OFWGKTA
    213

    Oct 24, 2009
    2,940
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    Real Estate Agent
    M A dub'l dolla sign
    Your paid apps are saved to your gmail account so your set with that. If you bought it from the VZW site you can return it to a official VZW store. Use the SMupdater app to get back to stock.
     
  4. chippy

    chippy Well-Known Member
    38

    Dec 11, 2009
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    KS, USA
    You cannot return it to a store if you got it online, you have to call customer service to return it.
     
  5. brnr17

    brnr17 Well-Known Member
    38

    Dec 30, 2009
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    Wisconsin
    i have a hard time believing that.he bought it from verizon online, there should be no reason a verizon store should not take care of him
     
  6. chippy

    chippy Well-Known Member
    38

    Dec 11, 2009
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    KS, USA
    I work at Verizon dude.
     
  7. Negativism

    Negativism Active Member
    16

    Dec 7, 2009
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    Scanner
    Buffalo Junction VA
    You shouldn't be then.
     
  8. Verio

    Verio Active Member
    16

    Dec 16, 2009
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    And your giving completely incorrect information. Ive bought multiple items from VZW online and returned them for both in-store credit AND a credit on my card.

    If you don't know the correct answer, just refrain from posting in the future.
     
  9. JoeProcopio

    JoeProcopio Well-Known Member
    56

    Nov 30, 2009
    288
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    Video Engineer
    New Jersey
    and it should only be an exchange for a new droid....i have the same problem with the headphone jack....as soon as the cable gets touched, my music player turns off....as it seems the phone thinks you have pulled the jack out hence turning off the player...

    i bought mine at Best Buy and I'll have no issue returning it, already brought it back but they didn't have any to replace, so i'm going back tomorrow to do it.

    side note, I had a Motorola 325i a few years back, and I had an issue where the headphone jack completely died, so I'm wondering if there is an issue with Moto and their hardware
     
  10. CRPercodani

    CRPercodani OFWGKTA
    213

    Oct 24, 2009
    2,940
    564
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    Real Estate Agent
    M A dub'l dolla sign
    Well I have returned phones at the store before that I purchased online. A Moto Q a few years ago and a HTC Apache also.
     
  11. jdella681

    jdella681 Active Member
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    Oct 31, 2009
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    back up all your apps using astro file manager so you can save all your stuff to your memory card..then on the new one redownload the app and restore
     
  12. chippy

    chippy Well-Known Member
    38

    Dec 11, 2009
    233
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    KS, USA
    I guess I didn't read the post clearly enough, some stores can do CLNRs. I don't know why I assumed it was a wfg exchange.......ma bad, need take reading 101 again....blah blah blah.
     

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