I purchased my Rezound on December 20, 2011. Never had any issues with it until today. It has always been kept in an otter box.

Today I went to restart my phone as I do every day. This time it got stuck on the white screen with the green HTC letters and would not move beyond that.

After spending over an hour of removing the battery, sim card and sd card, the phone still wouldn't work. I tried doing the Volume Down while pressing the power button, still no luck.

Took it to Verizon store (2 actually) and they couldn't repair it and found it rather odd. Also the phone charging port stopped working although the battery was fully charged this morning prior to restarting the phone. I've done restarts constantly since I got the phone and never once had any issues. I also took the phone to Best Buy Mobile just to see what they thought and the sales rep worked for 25 minutes on it, but finally gave up.

It became clear something killed the phone and nobody knows what it was. Luckily I had my wife's upgrade and got the Galaxy Note II. I'll never buy another HTC product. I had one minor problem last year when the actual charging cord died but HTC refused to supply me with a new one despite it still being under warranty. They said it expires a year from when the phone is made, not when you actually purchase it. A Verizon rep took pity and gave me a new one at the time, but that soured me on HTC.

Bye-bye HTC. With all your problems in your company nowadays, it's a wonder you are still in business.

 

When I say with the way things are now they are lucky to still be in business, I'm referring to the recent news about their company. From the recent articles it would appear HTC is in flux with their upper management leaving. From the articles is sounds like total chaos and disarray over there.

I mentioned the sim card, yet not one of the 3 (different stores) made an attempt to put a different one in.

Another issue was the phone stopped taking a charge when all this began. It was rather strange to see a well cared for phone suddenly die like that. Never dropped, wet etc. etc. I did notice the vibration and ring tone was getting softer and softer a few days before. Not sure if that was a warning sign of other issues to come.

Samsung could crap out also, but I'll take my chances. I've had pretty good luck with their TV's and Monitors so we will see what happens.

 

Doesn't look like anything is going to get that phone going. I removed the battery, and sim card and still can't get the power indicator light to come on. It lights up for 1 second and goes off. I just tried this again 5 minutes ago.

If it was a laptop I'd say either the motherboard was bad or the ac/dc port was damaged. Same thing with this phone, not sure if the charging port was somehow damaged or something else in the phone got zapped, but it's a paperweight right now. Rather strange as I mentioned earlier.

 

I tried everything. You know how the orange light comes on and then turns green. Even with the battery, sim card and sd card removed at various points the indicator light only comes on for 2 seconds and goes right off. I have to unplug the wall charger and try again. Same thing. I even tried different wall chargers for the phone.

My wife has a 4 year old Droid 2 that is still going strong.

 

Only thing I can think of is maybe a surge destroyed something inside the phone. I've spent 2 plus hours going over every aspect possible, nothing works. Sometimes things just die out. It was never abused so it's puzzling.

 

It's over and done with. Already got the Note 2 and happy with it. I like the larger screen for Internet and watching DVDs that I can rip into mp4 files.