Okay, so they swapped my "possessed" Moment for an Intercept. Only had it about 16 hours, so far it's okay. It has to be better than the Moment - I couldn't get anything to continuously work right. I want to have custom, individual ringtones for certain contacts. The manual says it should be an option when you hit the menu bar when editing a specific contact. There is no ringtone option when editing a single contact! Anybody else run into this? Any suggestions?