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Support Ringtone not working

Discussion in 'Android Lounge' started by unrecognisable, May 11, 2019.

  1. unrecognisable

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    My custom ringtone that I have assigned to my phone is not working. It plays a different sound that almost sounds like an error. The correct sound plays when you are selecting it from the Ringtone section in Settings, but when I get a call it plays an error sound. Built-in ringtones work fine.

    I am using the Google Pixel 1st generation.
     

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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
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    is it a custom ringtone you created? what format is it in?
     
  3. unrecognisable

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    I created a custom ringtone in Audacity. I have tried many audio formats including MP3, FLAC, Ogg etc.
     
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
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    does your phone see the mp3 file? can it play it just as a sound? is it on your sd card?
     
  5. unrecognisable

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    Yes. My phone does see the file and when I add it into the Ringtones folder it appears when you go to select a ringtone in Settings. But when I receive a phone call, a error sounding sound plays.
     
  6. Hadron

    Hadron  
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    If you play it using an audio player what happens? For that matter you should get a preview played when you set the ringtone - does that work?
     
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  7. unrecognisable

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    If I play the clips through the Audio Player it works completely fine. If I play the ringtone in Settings as a preview it also works. It's just when I receive a call it doesn't ring using my selected ringtone.
     

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