Ringtones not working in Marshmallow

[jeppollcat75]

My ringtones stoppped working after I installed Marshmallow. Any idea on how to get them to work again?

Thanks.

JEP

 

[Thom]

Did you do a Wipe Cache Partition after you did the upgrade?

Have you verified the Ringer volume (in System Settings) is set to maximum?

... Thom

 

[jeppollcat75]

Thom,

Success! Thanks. I set the ringer volume to max and that seems to have fixed it. (Very odd.)

By the way, I don't even know what a Wipe Cache Partition is. Should I do it? Will it make the new OS run more smoothly?

JEP

 

[Thom]

Marshmallow has some non-intuitive connections among volume controls.

The Cache Partition is where temporary files are stored. It can become corrupted over time and is the single cause for most reported performance problems. (Reports of laggey or old phones are almost always due to this.) It can be cleared with no impact on anything. I do a Wipe Cache Partition on my Turbo 2 every Saturday.

I suggest you go to where you bought it and have them show you how to Wipe Cache Partition. It is a breath away form requesting a Factory Data Reset and that will remove all data and settings you added.

... Thom

 

[kate]

Clearing the Cache Partition can improve performance, yes. Here is how for the Moto G 2nd gen (might be similar for Marshmallow):
https://motorola-global-portal.cust...prod_answer_detail/a_id/99808/p/30,6720,9151/

Lollipop Steps
1. Ensure the device is powered off, and unplugged
2. Press and hold the Volume Down button and Power button (located on the right edge of the device) for approximately 3 seconds then release.
3. From the "Boot Mode Selection Menu" screen, select Recovery.
Note: Use the Volume Down button to scroll through the menu options and the Volume Up button to select.
4. From the "No Command" screen (Android figure lying on his back), press and hold the Power button, tap Volume Up once and then release the Power button.
5. Select "wipe cache partition".
Note: Use the Volume buttons to highlight and the Power button to select.
6. "Reboot system now" will be highlighted, press the Power button to select it.
Note: Allow several minutes for the reboot process to complete.


KitKat Steps

1. With the phone powered off, press the VOL DOWN KEY for 2-3 seconds then POWER key then release.
   
2. The device will display different BOOT OPTIONS
   
3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select
   Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
   
4. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
   
5. Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key
   Tip: You can try this step, holding the phone in landscape. If you are stuck on step 6, try a force reboot by pressing the Power key and Vol Down key, and start the process again.
   
6. The device will display additional menu options (Text will appear in BLUE)
   
7. Use the VOL DOWN Key to scroll to wipe cache partition and the POWER Key to select this option
   
8. The device will then perform the partition wipe
   
9. The device will reboot and start the normal power up sequence

 

[jeppollcat75]

Thanks, Thom and Kate. Clearing the Cache Partition seems like a good idea...but it also sounds dangerous. Does it affect any files I've added to the phone, such as MP3s and JPGs?

Maybe I'll hold off unless I notice the phone acting odd or sluggish.

JEP

 

[Thom]

It affects only temporary files. It does not touch permanent files, apps that you added, or settings that you made.

If you make absolutely sure to not select Factory Data Reset then you should have no problem.

It was the best kept performance solution in Android for years.

... Thom

 

[jeppollcat75]

Great. I'll give it a try. Thanks again for your help. Much appreciated!

JEP

 

[Thom]

Stay away from Factory Data Reset.

BTW it was pointed out that when an OTA is sent out to your phone it is stored in the Cache Partition and when you give it permission it is installed. The residue is still there until it is pushed out by an app needing the space or you do a Wipe Cache Partition.

A Factory Data Reset is a multi step process and one of the steps is a Wipe Cache Partition.

... Thom