Discussion in 'Rogers' started by Elementi, Oct 5, 2009.
RogersMary is not from OoPT
I should do the same thing...or at least an iPhone. I am blaming both HTC and Rogers for this because it is unclear on who I need to throw my phone at.
People we spoke to from the office of the president:
I will be calling and getting out of my contract as well. i don't have time for this BS. I want what I was promised and I don't think that is to much to ask for.
Email them through the contact form. Choose step 3 and demand to have someone call you or you will take it to the Ombudsperson (which should be the next step for all of us).
I just called Emil and left him a message asking that I either get a phone that rogers will continue to support going forward or to terminate my contract without penalty. I will update with the results when he calls me back. The times I have spoken to Emil directly he has called around 2000 EST.
Careful, according to this recent article, Rogers doesn't consider the early termination fee to be a "penalty".
CBC News - British Columbia - Rogers charges for 'free' text messages
"Spokesperson Holland insisted by email that Rogers does not consider its cancellation fee to be a penalty."
Thanks for the info. I was aware of the app market issue and of course the 1.6 issue from this forum (it's a great source of info for someone looking to buy and being fairly new to android phones).
Do you, or anyone else, know if the network speed is better with Bell or Telus? I wanted to stick with Rogers but right now that's up in the air and probably better to look at other options. Although now I know to ask the others if they will be offering updates on their android phones.
I used the term "Early termination fee" not "penalty"
Thanks for the reminder. I will adjust the terms that I use when I am talking to him.
I just sent in my complaint (Step 3).
What do you think is going to come first: an update to 1.6 or a response to my complaint?
Sorry it is not Ethan it is Emil. I was mistaken when I originally said the person I was talking to was named Ethan.
Sent my letter off to the OotP. Wish I had a number there that I could contact someone directly. Tried to be professional and courteous, hopefully that helps.
Sum of the problem
I have been reading the updates for the past couple of weeks and finally decided to sign up and get involved. Thanks to those trailblazing ahead!
I too have just started the Step 1 of the process with Rogers to initiate a complaint. I will await the "canned" response I expect to get and then go onto Step 2.
I wish I had a tiny microphone with me the day I was in the Rogers store buying my HTC Magic and the response I got when I asked if there would be OS updates to the phone...I know what I was told by the sales guy...
I really do enjoy the phone a lot but agree with everyone here that it is not unrealistic to expect "software" upgrades when I am going to be spending over $2500 + over the next 3 years of my contract with Rogers. (nto to mention the amount I spend for Cable, Internet and Home Phone...)
I agree with both "strevellick" and "bunhead" however, i would like to be able to terminate my contract without any penalty because Rogers failed to deliver their side of the contract. If this was their intent from beginning, it should've been clearly identified previously. Why should I pay for their mistake and/or misdirection?
Bottom Line: This SUCKS!
@RogersMary - thanks for the reply. I hope you have noted the features included in 1.6 that are not available in our 1.5. ROGERS RELEASE OUR 1.6! The longer you hold off, the worse it will be in terms of customer retention going forward. I am informing all Rogers users of this lack of service.
How about access to the Paid Apps. feature. Is this something that we can expect?
This blame game is a joke. HTC/Rogers are both equally at fault.
Wait, my obselete Dream is ringing...
I've owned this phone since ~august, I can't say I don't love it...as I really do. However, this recent news is unacceptable and I too would like to either terminate my 3 year contract without penalty or be given an upgrade through rogers to a phone that will be supported (i.e., iphone).
For those who have requested either of the above, please keep the forum updated with your progress.
I too would like my phone to be replaced "at no cost" by Rogers for something like an iPhone or BB Bold...you know something that gets regular updates from the manufacturer!
Well, I own the LG Eve and am afraid that this is going to be the future for me as well. So, I have sent my request in to have my phone replaced. Don't get me wrong, I love this phone. But without any support, what is the point? Root it? Sell it?
In my email to Rogers I tried to explain to them that what we want is what Microsoft has been doing for years ie: "Automatic Microsoft Updates", keeping there software "up to date" whether it be small bug fixes or major OS updates. They got them to us without question.
We will see I guess.
Let them have it:
LINK: No OS Upgrades for Canadian Android Users says Rogers
Someone mentioned gasoline? Let's add some more - SEE Below.
Time for some further attention to the ridiculous issue we have here. Here I was thinking Rogers was a serious company willing to place full commitment to their product and show their vision with their early support of one of the major mobile players (Android). I was wrong - Rogers is up to their sneaky ways again. I will be very hard to defend Rogers (and HTC) in the future.
Let them have it:
No OS Upgrades for Canadian Android Users says Rogers
This is what I've just sent to ROGERS.
I want out of my contract. I was led to believe that my phone (HTC Dream) would be supported with future OS upgrades. THAT WAS ONE OF THE SELLING POINTS. Now I hear that I am supposed to keep this phone for the next FOUR years and the OS is already at least one release out of date. My hats off to you ROGERS, what it took TELUS EIGHT years to do, to get me to switch to another carrier, you did in only FOUR months.
I gather that the issue with Google Navigation not being available in Canada is due to licencing restrictions on the mapping data provided to Google. With two of Roger's competitors now offering Android telephones, I'm sure that this licencing issue will be resolved soon. (Also, Google is working hard at making the next iPhone "killer" with their upcoming Nexus phone. I expect that Google will resolve this issue in time to sell this phone in Canada.)
Therefore, the future availability of Google Navigation in Canada will restricted to those phones running Android 1.6 and later. This is a very compelling reason to ensure that updates are available for HTC Magic (and Dream) phones.
Microsoft also periodically rolls all these updates (along with new features) into service packs. These are critical updates that extend the life of the operating system. For example, there are many Windows XP applications that require SP2 (and will not run on earlier versions of Windows XP).
Kinda similar to Android ...