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Rogers Dream 1.6 Update

Discussion in 'Rogers' started by Elementi, Oct 5, 2009.

  1. woodlawn

    woodlawn Newbie
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    This is fantastic news! I picked the Dream because of the keyboard, and was told by the Rogers staff it was the same as the Magic.

    @RogersMary thanks for the work, and thanks to the folks in this forum who have worked so hard for this.
     

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  2. Andy2010

    Andy2010 Well-Known Member
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    Except no keyboard. Just soft keyboard
     
  3. SouthofOttawa

    SouthofOttawa Well-Known Member
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    Any ideas if the upgrade to Sense UI for the Magic or the upgrade to 2.1 will include the ability to play Flash Video? They say it is available on the Hero / Sense device...
     
  4. woodlawn

    woodlawn Newbie
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    That is why I picked the Dream, but once I got the soft keyboard working on it, I find I can type just as fast on it as the hard keyboard. I find I use the soft keyboard more than the other now.

    Had I known the Magic was the better of the two, I would have gone with that.
     
  5. Silvertag

    Silvertag Well-Known Member
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  6. mjschmidt

    mjschmidt Android Expert
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    Here is the reply I _finally_ got from LG. Sounds like HTC all over again.

    -----------Reply to Customer Enquiry------------
    Hello

    Thank you for contacting LG Customer service. We are here to help provide you with the answers or guidance you need. If you require further assistance please submit a new request or contact customer service at 1-888-542-2623.

    Unfortunately there is currently no information available on a possible update to the Android software.

    Regards
    LG Canada
     
  7. bunhead

    bunhead Member
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    @Staz I just got my new magic and I have not any issues so far. I will follow up with a PM to you.
     
  8. boualem

    boualem Member
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    Does LG have an escalation process?
     
  9. j0ecanad1an

    j0ecanad1an Lurker
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    Has Rogers' released the details of the Dream to Magic swap?
     
  10. GreatBigDog

    GreatBigDog Android Enthusiast
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    I haven't heard anything yet, but it's only Tuesday.

    gbd
     
  11. mjschmidt

    mjschmidt Android Expert
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    Not that I've seen. I think we would need to find some corporate email addies like we did with HTC.
     
  12. GreatBigDog

    GreatBigDog Android Enthusiast
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    Just got a tweet back from @lgcanada.

    I'm fairly sure that I'm just being quoted the user available memory, I sent a tweet back asking if they are telling me total ram or user available ram. I'll post back with reply when I get one, took a couple of days for the last answer.

    gbd
     
  13. RogersMary

    RogersMary Member
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    Hi Everyone:

    Here are the details of the HTC Dream to Magic upgrade that Rogers announced Friday:

    --Current Rogers customers who activated a new Rogers HTC Dream through Dec. 31, 2009 - either through upgrade or a new activation - may upgrade that device to an HTC Magic for a limited time.
    --Upgrades must be done through Customer Care (1-888-Rogers1) or through Rogers.com (existing 3yr data plan required for online upgrades, instructions below). This special upgrade offer does not apply at retail.
    --This limited-time upgrade is available between January 12 and January 26 only.
    --The $79 upgrade cost of the device, plus the $35 administration fee are being waived. Customers who choose to take advantage of this offer get a $599 phone for $0 with the renewal of a three-year term from the date of the upgrade (For most customers, this will represent a contract extension of seven months or less).
    --The upgrade is completely optional. Customers who choose to can stick with their HTC Dreams and remain in their current contracts.

    If you run into any problems with this upgrade, please contact the @RogersHelps team.

    Why is Rogers doing this upgrade? Simply put, we're committed to our Android phones and Android customers. Although we pushed HTC to provide a 2.1 OS upgrade for the Magic, they could not do so for the Dream device due to memory limitations. We knew we had to help our customers with this one-time limited-time offer.

    We'd like to thank all our customers for their patience and hope you continue to enjoy your Rogers Android experience.

    To upgrade your device through Rogers.com, you must have an existing 3-year data plan. Otherwise, please call Customer Care at 1-888-Rogers1:
    --Go to http://www.rogers.com
    --Log in to your account through MyRogers
    --Follow the Upgrade My Phone link

    Thanks,
    Mary
     
  14. chrisyak

    chrisyak Member
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    is their a reference number to this upgrade the customer care reps are not aware of this.....
     
  15. GreatBigDog

    GreatBigDog Android Enthusiast
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    Works great through the Rogers site. Just ordered my Brand New Magic!!!! And as a bonus they are throwing in a $50.00 mail-in rebate so I'm getting paid to get the phone. Ya baby!!

    Special thanks to @RogersMary and to all the customer support team at Rogers for coming up with a win win solution to our mutual problem.

    gbd
     
  16. strevellick

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  17. fugdup

    fugdup Newbie
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    What a crock of S**T. I have just gotten word from the OotP that are willing to do nothing for us LG Eve owners. I won't show the whole email but here is a small chunk of the conversion I have had with D'Arcy.

    "Once again, I do appreciate your continued frustration. I know that
    your primary request is not to have new hardware, but it is the only
    work around/option we can offer at this time.

    I do have my voicemail set most of the time, as for the most part I am
    on the phone throughout the day, so I do apologize that it has been hard
    to get a hold of me. I appreciate that you wish to discuss this further
    as per your request, but again, there is nothing further to be brought
    to the table "so to speak" that can change our position on this
    particular issue.

    Should you wish to contact LG regarding the OS updates, please contact
    them at 1- (800) 243-0000 or please refer to their website at
    LG Welcome to LG Customer Service & Support. as this will not be an
    escalation that I can action further in our office."

    I have tried calling but don't want to wait for her to call me back. All that I have asked her to do, is to lean on LG the same way they leaned on HTC.

    WOW, it sucks being screwed over. And btw, I have emailed LG to no avail. I now have to find time to call them to get the run around...fun!
     
  18. puleen

    puleen Well-Known Member
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    On that note, I propose an "Android Win!" meetup at a bar somewhere downtown Toronto to celebrate the first stage victory!

    For those not in or around Toronto, worry not we will down a few in your name as well! :)

    Who's in?
     
  19. puleen

    puleen Well-Known Member
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    Grrrrrr.....<jealous/> :)
     
  20. strevellick

    strevellick Newbie
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    I take it you mean downtown Toronto?
     
  21. mjschmidt

    mjschmidt Android Expert
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    LOL! I was thinking the same thing. I'm in. Too bad our brethren across CDA can't come! We can broadcast via QIK on our Android phones. ;-)

    @RogersMary should come too.
     
  22. puleen

    puleen Well-Known Member
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    I like both of these ideas. How about we arrange something for next week?
     
  23. GreatBigDog

    GreatBigDog Android Enthusiast
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    Just tell me when and I'll sit down with a beer (or maybe a good scotch) at home and twitter with all the Toronto folks.

    gbd
     
  24. strevellick

    strevellick Newbie
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    I am in Grimsby, but I think well worth the drive for my brethren!
     
  25. boualem

    boualem Member
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    @RogersMary

    First,
    - Thank you and your team for all your efforts.

    Second, Some questions (That I hope will not be ignored)
    - Is this official (see bold text in quote)?
    - Have you and your teams discussed LG Eve upgrade options?
    - Have you talked to LG and tried to push for some type of upgrade
    - And if not, would you be extending the same offer to "LG Eve Owners"?
     

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