1. Download our Official Android App: Forums for Android!

Rogers Dream 1.6 Update

Discussion in 'Rogers' started by Elementi, Oct 5, 2009.

  1. gnugu

    gnugu Well-Known Member
    Rank:
    None
    Points:
    35
    Posts:
    128
    Joined:
    Dec 2, 2009

    You won't be able to keep your text messages!

    For pictures and YOUR OWN ringtones, it is quite simple. Take out the SD card!! Return the phone without it or put in the one that came with Magic. Read your manual how to do it.
    The stock ringtones will be on Magic, so don't worry there.
     

    Advertisement

  2. Akkuzo

    Akkuzo Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    105
    Joined:
    Dec 15, 2009

    Dec 15, 2009
    105
    6
    36
    MyBackup will back up everything including mms and sms. We can only get a 30 day trial as no paid apps but it will work for your phone transfer.
     
  3. zortoflaven

    zortoflaven Member
    Rank:
    None
    Points:
    16
    Posts:
    58
    Joined:
    Dec 11, 2009

    Dec 11, 2009
    58
    1
    16
    Student
    Halifax, NS
  4. MadDreamUser

    MadDreamUser Newbie
    Rank:
    None
    Points:
    15
    Posts:
    20
    Joined:
    Jan 15, 2010

    Jan 15, 2010
    20
    0
    15
    Just so that everyone is aware: Rogers will not honor their Dream-to-Magic upgrade if you are not on a 3-yr data plan.

    I have spoken to various CSRs at various levels over the weekend, and nobody will do anything. The best "offer" I've had was to have my DETF fees reimbursed, and put back on a 3-yr data plan so that I could get the Magic. This is ridiculous, given that I could then simply re-cancel, and repay the fee... My total cost would then be 1 month of data plan... (unless the DETF fees changed, which would be surprising.)

    Here are the details of my "story"... Basically, I'm only on a 3-yr voice plan. I was warned to stay away from Rogers when I was 1st shopping for a smartphone, but they were the only ones back then with an Android phone (in Canada.) Looks like I should've heeded the warning...

    With competition ramping up in Canada (Wind, Videotron, etc.) along with "carrier-free" phones (Nexus One, etc.) I look forward to the days when consumers/customers will stop getting "shafted" by the these wireless companies...
     
  5. mjschmidt

    mjschmidt Android Expert
    Rank:
    None
    Points:
    153
    Posts:
    1,268
    Joined:
    Jun 27, 2009

    Jun 27, 2009
    1,268
    113
    153
    Male
    In my house.
    Have you spoken to RogersMary about this? What is _her_ answer? She knows the details for this upgrade, which most CSRs and even managers (even from the OotP) don't seem to know.
     
  6. MadDreamUser

    MadDreamUser Newbie
    Rank:
    None
    Points:
    15
    Posts:
    20
    Joined:
    Jan 15, 2010

    Jan 15, 2010
    20
    0
    15
    Yes, I have DMed her already a few times on Twitter (and she responded too, thanks for your help, RogersMary.)

    However, she did mention that these were the terms. :(She also did ask that I contact a CSR at the OotP, but I wonder if that'll lead anywhere... I'm waiting for them to call me back. The last CSR I spoke with (have no idea if he was from the OotP) basically told me "I understand your plight, but I can't do anything, the computer won't let me do it". He's the one that offered to reimburse the DETF I already paid, and put me back on a 3-yr data plan, which I don't need and won't pay for.:mad: If Rogers insists that all smartphone owners be on a 3-yr data plan as well as as voice plan, why are the DETF so low (compared to ETF)? It does not make any economic sense to stay on a costly data plan, if you don't need the "real-time" nature of it. I'm perfectly happy syncing with my Wi-Fi at home and at the office. For the very rare times where I need "real-time", I'll gladly pay the non-plan "per MB" fees. So far, in 3 months of ownership, this has not happened.

    Again, I use the phone as a PDA, that's the whole point of getting a smartphone in the first place. If Rogers can't support it correctly (as for an iPhone or Palm Pre), then what's the point of selling one? They are finally (thanks to you guys and RogersMary) offering to "make amends" with the current temporary offer to upgrade to a Magic, but so far, the strings attached to the offer make it unacceptable to me.
     
  7. Akkuzo

    Akkuzo Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    105
    Joined:
    Dec 15, 2009

    Dec 15, 2009
    105
    6
    36
    So after 7 phone calls with 4 different people, tweeting with Mary, and a week of "technical issues" with my account, someone from the OotP finally processed my upgrade. I am now anticipating that the phone won't show up and I will have at least half a dozen phone calls to various reps to figure out what happened.
     
  8. ace862

    ace862 Newbie
    Rank:
    None
    Points:
    16
    Posts:
    36
    Joined:
    Dec 9, 2009

    Dec 9, 2009
    36
    2
    16
    I finally got my upgrade ordered this morning. Because I got my original phone plan with Rogers on a deal through work, I had to deal with Buisness services. When I would call the regular Customer Service they told me that because I had a corporate price plan that they couldn't see any of my pricing details. Anyway, with a few phone calls and some help from RogersMary, when I called today everything went smoothly. They said I should have my Magic in 3 to 5 days. Although has anyone heard lately on the backorder situation?
    Cheers! :cool:
     
  9. MadDreamUser

    MadDreamUser Newbie
    Rank:
    None
    Points:
    15
    Posts:
    20
    Joined:
    Jan 15, 2010

    Jan 15, 2010
    20
    0
    15
    Well, some (possibly) good news... RogersMary has escalated my case to someone within the OotP, and that person just called me... I basically re-exposed my case, and she promised to evaluate it and call me back tomorrow. I've got my fingers crossed...
     
  10. puleen

    puleen Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    215
    Joined:
    Oct 6, 2009

    Oct 6, 2009
    215
    7
    36
    Toronto, Canada
    HTC, Rogers and LG, you all need to look at these findings and really try to take Android seriously and understand it well.

    Source: Android Usage Increased 200% Over Past 3 Months

    Android is here to stay and has picked up steam. The more you support Android devices in a timely manner, the better chances you have of increasing customer confidence, retention and loyalty. All you three have to do is understand Android and understand it well. If you don't understand it, I'll be more than happy to help you understand the endless possibilities and how it can help you!

    But for the benefit of customers, innovation and market share, do what is right. Leave no droid behind!
     
  11. vinng86

    vinng86 Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Jan 19, 2010

    Jan 19, 2010
    1
    0
    5
    Hi folks, I found out about the upgrade through these forums and I'm very glad I did!

    I called 1-888-ROGERS1 on Friday, spoke to a representative and he knew what to do. The whole process took maybe 5-10 minutes.

    Today (Tuesday), I received the phone! :D I did not have to return the Dream.
    Just thought I'd share what I received with others who are still looking to upgrade.

    [​IMG]

    [​IMG]

    Here's a list of things I got in the box:
    - "Proof of Purchase" paper
    - "Congratulations on your new wireless device" letter (states a charge of $0.00 will appear on your Rogers Wireless account)
    - "How to Return Your Rogers Wireless Purchase" paper
    - HTC Magic phone with Android 1.5 (of course!)
    - Battery for HTC Magic (not compatible with the Dream)
    - A "blank" SIM card (Only for signing up another contract - you can just use the SIM card in your Dream)
    - Compatible Headphones (another set of these headphones compatible with Dream/Magic)
    - An AC charger (compatible with Dream/Magic)
    - A Quick Start Guide booklet (english/french)
    - Warranty Statement
    - HTC Magic case
    - Wireless Services user guide
    - License Agreement

    Huge props to Rogers for pulling through and taking care of its customers!

    If anyone has any questions, feel free to ask ^^
     
  12. yycken

    yycken Well-Known Member
    Rank:
    None
    Points:
    35
    Posts:
    105
    Joined:
    Jan 1, 2010

    Jan 1, 2010
    105
    0
    35
    Spoke with TOotP on Tuesday last week, they processed the upgrade and as of this morning hasn't shipped yet :(


    Despite not receiving my Magic yet I am very impressed with Rogers in how this has been dealt with and frankly the overall impression with their staff.

    I come from a background working for both TELUS as well as a major US/international carrier and know how bad some customer service operations can be. Despite having spent about eight years of my career in senior rolls at TELUS and still having quite a few friends working there I refuse to do business with them for the simple fact their customer service is abysmal. This isn't just about the offshoring some of their call centers but rather an inherent view that customers are a pain in the ass and nothing more than a revenue stream. I've only dealt with Bell as a customer but my experience in the past three years is similar and has gotten consistently and predictably worse.

    Whenever I've talked to Rogers be it for the Dream/Magic program, billing questions and when I first called in to inquire about moving from Bell their staff have been friendly, responsive and never got into the hard sell of trying to get me to buy something I didn't need or want. Even the dealers I went to were decent.

    The only other company that offers similar levels of service is Shaw Communications. No contracts for their services, friendly staff, knowledgeable help desk tech's, usually short wait times. When I was at TELUS I took a fair bit of flack because all my services (internet, digital TV and home phone) were with Shaw. Even though I was eligible for an employee rebate which would have made my monthly bill ~$50 less then what I was paying Shaw I wouldn't use my own companies service for the simple fact they treat their customers like garbage.

    Enough of my ranting.
     
  13. woodlawn

    woodlawn Newbie
    Rank:
    None
    Points:
    15
    Posts:
    18
    Joined:
    Jan 11, 2010

    Jan 11, 2010
    18
    0
    15
    Just called Rogers, my Magic shipped yesterday. Should have it tomorrow.

    I had my order processed on Wednesday the 13th. So not too bad a wait!
     
  14. porky1981

    porky1981 Newbie
    Rank:
    None
    Points:
    16
    Posts:
    43
    Joined:
    Dec 10, 2009

    Dec 10, 2009
    43
    1
    16
    I just got an sms from rogers (I have a magic), stating I need to disable gps on my HTC magic. Apparently it suffers from the same 911 issue as the HTC dream? is this true? anyone else get this sms?
     
  15. TriC

    TriC Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    175
    Joined:
    Jun 13, 2009

    Ya I just got the same message... on my rooted magic...
     
  16. cdstewart

    cdstewart Member
    Rank:
    None
    Points:
    15
    Posts:
    64
    Joined:
    Nov 9, 2009

    Nov 9, 2009
    64
    0
    15
    yup i got it too
     
  17. puleen

    puleen Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    215
    Joined:
    Oct 6, 2009

    Oct 6, 2009
    215
    7
    36
    Toronto, Canada
    I got the same thing as well.

    So it turns out HTC screwed up big time!!!! RogersMary, still trust HTC? I wouldn't. :)
     
  18. cdstewart

    cdstewart Member
    Rank:
    None
    Points:
    15
    Posts:
    64
    Joined:
    Nov 9, 2009

    Nov 9, 2009
    64
    0
    15
    check it out, due to this issue the dream and magic have both been pulled from the rogers site,
     
  19. newuser1

    newuser1 Newbie
    Rank:
    None
    Points:
    15
    Posts:
    38
    Joined:
    Jan 5, 2010

    Jan 5, 2010
    38
    0
    15
    I also got this message on my Magic, maybe this sped up patch will include the other 1.5 changes we were waiting on.
     
  20. mjschmidt

    mjschmidt Android Expert
    Rank:
    None
    Points:
    153
    Posts:
    1,268
    Joined:
    Jun 27, 2009

    Jun 27, 2009
    1,268
    113
    153
    Male
    In my house.
    I got the message as well, just a little while ago. I can't post about it on the blog yet, my web host has the server down for maintenance!
     
  21. puleen

    puleen Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    215
    Joined:
    Oct 6, 2009

    Oct 6, 2009
    215
    7
    36
    Toronto, Canada
  22. TriC

    TriC Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    175
    Joined:
    Jun 13, 2009

    it looks like its just the rogers firmware that has the bug.
     
  23. puleen

    puleen Well-Known Member
    Rank:
    None
    Points:
    36
    Posts:
    215
    Joined:
    Oct 6, 2009

    Oct 6, 2009
    215
    7
    36
    Toronto, Canada
    All the more reasons for Rogers to get off their high horse and stop customizing shit without really understanding how it works. And if they are going to customize it then TEST IT PROPERLY!!!!

    All this could've been avoided if they used the Google based ROM and didn't ask HTC to customize the ROMs to include useless red icons.
     
  24. vikingisson

    vikingisson Android Expert
    Rank:
    None
    Points:
    83
    Posts:
    856
    Joined:
    Nov 13, 2009

    oh wow, the same bug on the Magic. If this only affects Rogers tweaked ROMs then I'm probably ok with the CyanogenMod ROM but I'm trying to get confirmation. I don't want to go back to stock, too spoiled with 1.6. And I don't leave my GPS on anyway, but the google navigation actually works when I do. :cool:

    But this makes me wonder how did this happen and what was the intent of the original code change. If they are somehow trying to link current GPS data to a 911 call isn't that something that is already in the google code and available if required? Somebody made a boo boo and let's hope it wasn't something more sinister and not 911 related at all except as a side effect.

    Please message me if you can part with your old Dream phone. I really want to look into Android devel as a fun hobby.
     
  25. 4runnerguy

    4runnerguy Newbie
    Rank:
    None
    Points:
    15
    Posts:
    28
    Joined:
    Dec 4, 2009

    Dec 4, 2009
    28
    0
    15
    i wanted to whats this 911 problem what is it about
     

Share This Page

Loading...