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Rogers Update: 911 Fix for Rogers HTC Dream and Magic is Ready

Discussion in 'Rogers' started by RogersMary, Jan 22, 2010.

  1. cmetaphor

    cmetaphor Newbie
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    Or maybe "RogersMary" will make an appearance sometime. She seems to have disappeared in the last 24 hours or so?
     

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  2. gnugu

    gnugu Well-Known Member
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    May be she got sick and tired working for Rogers?
     
  3. XBrav

    XBrav Well-Known Member
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    RogersMary posted in my thread about Rogers CSRs early today.
     
  4. gnugu

    gnugu Well-Known Member
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    What is your thread and what did she post?
     
  5. Akkuzo

    Akkuzo Well-Known Member
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    Not saying this info isn't accurate but it sounds to me like your buddy's info is about a month old and he's only talking about roger's plan for the dream.
     
  6. mjschmidt

    mjschmidt Android Expert
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    Everyone needs to remember that unless something can be corroborated it can not be assumed to be true. Furthermore, stating something like this so emphatically opens the poster, and anyone who parrots it, up to charges of libel.

    @sconnelly: Unless your friend is willing to go on the record and this info can be verified, you may want to consider retracting the post, as Rogers _is_ watching this forum, and they might take advantage of an opportunity to discredit or bully us in to silence with threats of lawsuits against us.

    If you can confirm this info, it can be reported here and elsewhere (like on our blogs). If not, it should be left alone.
     
  7. sconnelly

    sconnelly Well-Known Member
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    No offense but I find comments like this rather silly.

    Question: Which of the other major cell providers, in Canada, would do better?

    I was once with Bell and the pain they put me through during ~2004 was unbelievable! In [about] that year, Bell changed their billing system. I was in charge of 15 corporate cell accounts and experienced over-charges of more than $8000, spread out over the year. I took me several months, 3rd party PAID analysis... to find most of the billing errors. Bell NEVER compensated my company with either apologies, money, nothing! It was such a mess that I cancelled all my accounts (business and personal). Look it up... you will find an enormous amount of complaints about Bell (especially during that period).

    On the contrary, my sister just got a free 16MB iPhone through Fido's loyal customer program. Apparently you build up points as a long-term Fido customer and they reward their customers. Is Fido a better company? But isn't Fido a Rogers company???? :thinking: :thinking:
     
  8. sconnelly

    sconnelly Well-Known Member
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    RogersMary only releases information that Rogers tells 'her' to release.
     
  9. loconet

    loconet Member
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    Silly because I (and MANY others) want something better? Silly because I'm tired of companies like Rogers staying in business while they do things like this?

    What I find silly is people who throw the "oh well, the others are not that much better either" argument.

    I don't care that Bell/Teus/Fido/etc/etc are all cut from the same garbage. It is the general state of our telecommunication industry and their blatant disregard for the costumer that gets to me.
     
  10. sconnelly

    sconnelly Well-Known Member
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    With all due respect, I think you are over reacting. I said nothing that could be consider libelous. I was simply relaying something an employee overheard as a possible corporate plan for the current Android phones.

    Go on the record? Are you serious? This person could lose their job just for sharing this info with me. However, I will ask if this person can send me some actual evidence that cannot be traced back.

    PLEASE NOTE: I am NOT a source of inside information at Rogers. And this will likely be a one-time request. I certainly do not wish to create a situation where legal entities get involved.
     
  11. mjschmidt

    mjschmidt Android Expert
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    It's not over-reacting at all. If it can not be verified as true, then it is irresponsible to post it, especially since it is so inflammatory. Inevitably it will be spread and reposted like a bad game of broken telephone.
     
  12. sconnelly

    sconnelly Well-Known Member
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    Originally, I was excited that I had something exclusive to share. In hindsight, I agree with you. Without the ability to provide evidence, I was doing no better then tabloid journalism.

    I reworded it as a speculative/personal opinion piece (FOX news style :p)....

    I wonder if Rogers has no further plans for updates to the current Android phones.

    It would be cheaper to claim that due to technical complications, the phones could not be updated (as promised) and as "compensation" they will offer us "discounted" hardware upgrades with a new 3 year plan. That way they lock us in again. This way is more profitable to the company than updating our Androids to 2.x and thereby extending the life of our phones on their tab.

    In other words, all this talk about how they listened to us might be B.S.. It is more likely that they had this legally mandated update in the works for a while now. I do not believe they are not as out of touch with their customers requirements as it might appear.

    NOTE: I am not trying to villainize Rogers. They are a corporation that answers to their shareholders. Their goal is to maximize profits just like any good corporation. Would Rogers competitors do any different in a similar situation?
     
  13. mjschmidt

    mjschmidt Android Expert
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    @sconnelly: I would have to think that, while it might be more affordable to fore-go future updates, it would do more than irreparable harm to their brand among Android users, especially after what they put us through so far.

    Imagine the PR nightmare if they didn't supply 2.1 for the Magic as promised? It would certainly mean the end of any credibility for RogersMary and her team.

    It would be a PR mistake for them to promise something and not provide it. No, I think we will see 2.1 for the Magic. As for updates beyond 2.1 that remains to be seen.

    In the end, it would be more affordable for Rogers, and better for consumers, to get non-branded Android phones, like T-Mobile did, so we can get updates directly from Google. No more headaches for Rogers.

    If they want branding on the phone so badly, they should/could hire a team of developers and put out some official (and useful) Rogers apps _in the market place_ so we can DL them. Some of T-Mo's apps are pretty slick!
     
  14. sconnelly

    sconnelly Well-Known Member
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    Well perhaps but are you forgetting the nature of geeks :p and that the lure of a "discounted" and shiny new Android phone will prove so enticing that one would forgive/forget that Rogers 'broke their promise'. I mean who will want to keep their old scratched up phones by mid year?

    This "prediction" of future events does fall in line with Rogers' acquisition of the next Android phones.

    It just occurred to me that this might be history repeating itself. Rogers makes promises but then they allow enough time to pass and entice their customers with a replacement phone instead of updating the old phone. If you owned a Rogers branded HTC Touch [et al] (WinMo), you will know what I am talking about.
     
  15. stuch

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    Actually, I did not perform the Mandatory Update. I had rooted/applied Cyanogen, running Android 1.6 last December. All I did was call in and ask for the Network Refresh. The "less than 10 minutes" was traversing Rogers Support Menus on the phone, and having Service actually perform the reset on the spot. (which, is pretty quick compared to some other Big Companies, and even for Rogers themselves IMO)

    If you have a rooted/Custom Mod phone that already has the 911 fix, before downgrading and applying the Rogers/HTC fix, call Rogers Support and get a Network refresh done for your phone. It could save you the pain of actually having to go back to Android 1.5. Although I hear the SenseUI is cool, I like to have a bit more control. I am only hoping I can keep that control, and Rogers doesn't shut me, and other Custom Mod Phones, down

    My 3G Service was back on immediately after I rebooted the phone.
     
  16. mjschmidt

    mjschmidt Android Expert
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    I don't know about you, but this geek (points at self) keeps his phone in a soft slip case and buffs it regularly to keep it as shiny and new as possible. ;-)

    Given that I created a blog and twitter account specifically to get updates for these phones, and put a lot of time in to the endeavour, I have NO intention of forgetting!

    Like they say in Qu
     
  17. jeff000

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    Any phone with a ROM with the 911 fix can have internet restored by calling...

    Also, she means support as in technical support. Not as in allowing it to connect to their network.


    Discounting the phones to almost nothing does NOT pad their bottom line. They would make more money if we kept our phones for as long as possible. Giving away the Magic successor for free, or almost, is not a good business model, it takes a few months for them to just break even. They make more by just billing us.
    Hardware is NOT where the money is. Not by a long shot.


    You have been able to pop your sim card into an unlocked phone for YEARS! The Magic is my first rogers phone that I actually got from rogers, the 8 or 9 before that were all from the UK/Korea or the states. And fully functional, even the BB.


    Fido is rogers, you build up "points" with rogers too. Up till the Magic I had used my hardware upgrade "points" to get me better deals on my plan. Its all the same.
     
  18. gnugu

    gnugu Well-Known Member
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    True. The difference here is that they disconnected users with custom ROMs in this case.

    Although Fido is owned by Rogers they treat it as different company. Just call Rogers support and when they as for your Rogers phone number tell them you are Fido customer. Report back to this forum what they tell you :).
     
  19. gnugu

    gnugu Well-Known Member
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    People here reported that tech reps in Rogers are under strict orders NOT to do "network reset". I don't know if it is still true...
     
  20. monkeybutt88

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    Yeah! the network reset worked right away. Thanks~

    Once again, it shows (at least to me) FIDO is much better than ROGERS. I've used both, and Rogers' customer service is a total fail. Fido get things done and their employees are very pleasant to talk to.
     
  21. vikingisson

    vikingisson Android Expert
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    Well you get that part. The "revolution" won't really begin until we start using unlocked phones. I'm not at all keen on importing phones especially from Asia or ebay et al. I want to see a free and open market of legal phone hardware like most of the world. You buy a phone and then buy a SIM. Right now you pay the same either way for service so of course most people get the subsidized phone. time to fix that.

    This curfuffle shows us that the old school contracts and jail'd phones is as strong as ever.

    So we live in a gray area that based on previous statements of 'no update for you!' had many rooting and updating on their own (and getting that 911 fix months earlier than Rogers themselves). No harm at all to the precious network but they will cut you off just the same.

    This cat and mouse game of reverse social engineering to get data turned back on is really silly but required if you simply want to get back to using your phone as you've paid to do. And now apparently they have made that harder to do. Who knows what is next, turn off data again for those that are running 1.6? Why? Pay attention more to tidbits like a 5 line code fix for 911 and all this would be moot.

    The only real solution is to be able to walk into my local phone store and buy a genuine unlocked phone. And then go next door to my local provider for a SIM. Then be left alone to enjoy the thing as advertised. That is the promise of the N1 and many to follow.
     
  22. athco

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    I called a couple nights ago and politely requested a network reset, and was denied (?!) once the CSR identified that I was using an HTC Dream, saying they were no longer doing this for Dreams or Magics.

    I'm not sure if they've changed their tune, or if this is just another example of getting a different a response each time you call.

    In any case, I popped my sim card into my GF's locked, updated Dream (yeah, yeah, let's hear it!), left it over night (and again!), rebooted in the morning, verified I had 3G access, then put my sim card back in my rooted Dream. It's been working fine since.

    Pathetic approach, but it worked.
     
  23. wwandyy

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    :(i updated my HTC Dream last nite, and while about finished, my computer got disconnect from wireless as well. the wireless signal just totaly vanished. Desperate for help............!!!!!!!!!!this updating is so annoying and the rep knows nothing, i'm using shaw cable for the internet,and they asked me to contact shaw
     
  24. XBrav

    XBrav Well-Known Member
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    I'm sorry I don't fully understand. Did your wireless signal from your router fully disappear once the phone had finished updating?
     
  25. damnmad

    damnmad Well-Known Member
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    They actually stopped doing that for Dreams and Magics. Sux :mad:
     

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