ROM update news for T-Mobile G2 Touch users!

[Lefthand]

Hello peeps!
Just thought I'd feedback to you some info I got from HTC Europe support today, after unsuccessfully trying to download the upgrade.
This was my query:
"Hi. I wanted to download the ROM upgrade (2.73.405.5)for my Hero (or G2 Touch as T-Mobile call it). However, after entering the phone's serial number, a message appears indicating that this upgrade is not suitable for my device. Why is this? I'm on T-Mobile UK, the phone build no. is 1.76.110.6.
I've also noticed there is an upgrade (2.73.61.5) available for the Orange network. Does this mean that ROM upgrades are network specific?"

This was the reply:

"Thanks for your email.
ROM updates are indeed network specific. This is common to ALL mobile phone manufacturers.
The networks like to control the software that is installed on the phone by default. They often customise it with wallpapers, applications (including removing some in some cases) and adding bookmarks and the like. This is one of the compromises you accept when you buy a subsidised, network branded handset, and why you often see the network logos when booting the phones, and all over the menus.

AT this time, while we have released the Generic update for the SIM free devices, and Orange have approved the ROM for their devices, T-Mobile wanted some changes made (i do not know what or why), and it has been delayed slightly, but according to their support forums, some sort of announcement wil be made by T-Mobile tomorrow regarding their update for the G2 touch.

I am sure it will not be long until the update is released."

Firstly I'd like to say that I emailed the query today, Sunday afternoon, at got a reply within the hour. That's what I call customer service!

Secondly, let's hope T-Mobile stops phaffing around and release the update! good news though eh?

 

[brigsteer]

Good luck getting the ROM update soon. It will completely change the user experience as it did with mine (orange) I hate it when phone suppliers bugger about with phones. Orange have been doing that for years, but luckily the Hero seems to have been left alone.

 

[TheBrit]

We might get it today but I'm not holding my breath.

 

[mjcritchie]

No sign of it so far

 

[andy d]

What updates are we talking about here ?.

Im with Orange UK.

 

[Bunjiweb]

the update we've already had... poor T-Mobile users.

 

[andy d]

the update we've already had... poor T-Mobile users.

Thanks for that.
I thought they may have been talking about this new doughnut upgrade or whatever it s called.

 

[Merago]

T-Mobile still haven't released the update. There was an official post on the T-Mobile UK forums today in which they're blaming red tape issues, pointing the finger at Google and HTC. Strangely, Orange didn't seem to have any such problems when it came to their update.

 

[Slug]

Strangely, Orange didn't seem to have any such problems when it came to their update.

Nobody at Orange seemed to know much about it. If you search back through posts around then you'll see that customers were variously told "It has to come from HTC", "we have to wait for HTC to issue it" and "we don't know if there'll be an update". The first inkling anyone got of the update's release was it appearing on HTC's UK support site. Afaik Orange have never officially announced its availability.

 

[Artaq]

Any Orange users that have had the update, I would like to ask something.

Have you noticed if by any chance that you still get the Orange logos/bookmarks or has the phone been removed of any Orange network stuff?

 

[G8D]

Any Orange users that have had the update, I would like to ask something.

Have you noticed if by any chance that you still get the Orange logos/bookmarks or has the phone been removed of any Orange network stuff?

The reason it is taking so long is because the company is putting the logos in.

 

[computerboyo]

I read that tmobile are building it with Donut hence the delay?

 

[andy d]

Any Orange users that have had the update, I would like to ask something.

Have you noticed if by any chance that you still get the Orange logos/bookmarks or has the phone been removed of any Orange network stuff?

Yes you do,although the logos/bookmarks dont bother me.

 

[brittas]

I seriously hope they get their act together today.

 

[Merago]

Nobody at Orange seemed to know much about it. If you search back through posts around then you'll see that customers were variously told "It has to come from HTC", "we have to wait for HTC to issue it" and "we don't know if there'll be an update". The first inkling anyone got of the update's release was it appearing on HTC's UK support site. Afaik Orange have never officially announced its availability.

Ahh, now that would tie in with what some people have said in the past about HTC claiming they don't support T-Mobile handsets, apparently HTC say the support has to come from T-Mobile. So, they're happy enough to support the Orange handsets, hence their version of the update being released promptly. That makes sense. Thanks Slug!

 

[mjcritchie]

I seriously hope they get their act together today.

I agree. Last I heard it was going to be available by the 2nd of October. Obviously that hasn't happened.

 

[TheBrit]

I read that tmobile are building it with Donut hence the delay?

Nope. They've already said it's a 1.5 build in an official post in thier forum. When they tested it the peep application was broken so they sent it back to HTC to be fixed. It's all supposed to be signed off now so it's just a case of T-Mobile getting thier fingers out and making it available.

Well probably have to go through it all again for Donut.

 

[Slug]

When they tested it the peep application was broken so they sent it back to HTC to be fixed.

Oh dear. I hope it was a network-specific problem and not the well-publicised "Twitocalypse" one 'cos the fix for that was made server-side.

 

[simmy]

the new rom is on the tmobile site now page 181 on the thread

 

[TheBrit]

You can get it here!

 

[Artaq]

I was just in the process of rooting when I saw the update info show up on modaco. Lucky also as it did not want to root.
Saved in the nick of time.

 

[mjcritchie]

Great to have the new ROM installed. Certainly seems to make the phone run smoother.