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rooted, tried all the ROMS, same problem....PLEASE help

Discussion in 'Android Devices' started by jcamp37, Jun 6, 2010.

  1. jcamp37

    jcamp37 Newbie
    Thread Starter

    Okay, so my phone worked flawlessly. Updated to 2.1 from sprint. Then it startd randomly just turning off, about every 20 minutes. Like when I would end a call w/ the pwr button, or press camera button, it would just shut off. Other times, I would pull out my phone and it would just be off. So, I figured I'd try rooting and running another rom. Tried several (really like fresh 2.1). The phone will stay on for as long as I'm using it, i can surf the web for 20 minutes with no problems. But if I turn the screen off and put it in my pocket, theres a 50/50 chance when I try to turn the screen back on that the phone will be off. Its aggravating as hell. What do I do? There has to be some solution to this. Try a new battery maybe? I'm lost. Please...someone help...

  2. Pandam00nium

    Pandam00nium Newbie

    This may not be that helpful, but you do have a 1 year warranty on the phone. If you can't find a solution I suggest trying to get a new one. Sounds pretty defective to me.
  3. jcamp37

    jcamp37 Newbie
    Thread Starter

    I've already rooted my phone. I'm pretty sure that ruins the warranty. I may just "lose" it an pay the insurance. I think I'll give another battery a try first. Can anyone else think of what could possibly be wrong??
  4. Kelmar

    Kelmar Done by choice

    Try taking the battery out and putting it back in just to make sure that it's fully seated.

    So it started doing this as soon as you updated to 2.1 or as soon as you rooted? You can also try reflashing the 2.1 RUU as it's possible something didn't "grab right."
  5. jcamp37

    jcamp37 Newbie
    Thread Starter

    I've taken the battery out 5 or 6 times, reflashed 2.1 several times. The phonw worked flawlessly until I updated to 2.1 the first time. after that it hasnt worked worth a shit..
  6. jcamp37

    jcamp37 Newbie
    Thread Starter

    phone currently has fresh 2.1.2 on it...
  7. Kelmar

    Kelmar Done by choice

    Try reflashing the 2.1 RUU, If the problem persists, take to Sprint for a new phone.
  8. jcamp37

    jcamp37 Newbie
    Thread Starter

    wont reflashing 2.1 undo my fresh rom??
  9. stevedave

    stevedave Member

    I would suggest trying to get a new phone or a new battery. I had a problem like this on a older phone where one day it was fine and the next it would just shut off randomly. from what i was told by sprint is that the batteries can sometimes swell. Not enough that you can see but enough to cause it not to sit right. Take it to a sprint store and see if they can give you a new battery or another phone.
  10. nodrogkam

    nodrogkam Well-Known Member

    flashing 2.1 ruu would undo the root and would get rid of ur rom.

    don't flash the newest ruu released on 6/4. otherwise you wont be able to root it - as of now.

    once u get the official ruu on it, it will be unrooted and sprint wont know that u rooted it before. tho if you bring it in or call CS, they will tell you to update it the latest ruu anyways...

    anyways if you're under warranty try to get them to replace it.
  11. jcamp37

    jcamp37 Newbie
    Thread Starter

    alright. I guess I'll put 2.1 back on it, and bring in the defective phone. Which I've had for less than a year, meaning it should still be under warranty. Has anyone had any experience with sprint as far as getting a new phone? are they going to make this a pain in the arse, or just hand me a new phone...??
  12. jersey221

    jersey221 Android Enthusiast

    i have returned a phone that was rooted.they didnt say anything but they probably didnt know.
  13. jcamp37

    jcamp37 Newbie
    Thread Starter

    for those interested, I've been researching my problem. replaced the battery today, didn't help. After searching the web for the past 2 days, I found a forum today on sprint site with atleast two dozen people that had this problem, and there IS a solution thats working thus far. Its to install the grandfather clock application. It chimes every 15 mins (and u set the volume to zero) this keeps the phone partially awake, while using very little battery. Seems to be working so far, no resets in 45 mins (which is a record after updating to 2.1) yippeee!!! may not be the fix I was looking for, but if itkeeps my phone on, im happy
  14. xmattx920x

    xmattx920x Newbie

    i took a hero in after i bricked it on accident, told them it wouldn't turn on. they ordered me a new one (referb) no questions asked

HTC Hero Forum

The HTC Hero release date was July 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7200A processor, and 1350mAh battery.

July 2009
Release Date

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