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S10+ keeps randomly restarting, is there any way to find out what's causing it?

Discussion in 'Android Devices' started by james_uk, Jan 8, 2020.

  1. james_uk

    james_uk Android Enthusiast
    Thread Starter

    And if not would doing a reset of just the settings probably fix it?

    Also tried things like clearing cache partition, I didn't really want to do a whole wipe if possible but clearing cache hasn't worked.

    It's doing it daily, sometimes a couple of times per day in different apps.

    Are there any event logs that would tell me what happened at the point of the restarts?
    If I did a while wipe would my settings and apps be restored after?

    I can't remember about settings but I know it tries to get back your apps but from previous experience you end up with a load you didn't want any more and a load it missed for some reason.

    What does anyone think is best?

    Thanks

    James
     

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  2. mikedt

    mikedt 你好

    Perhaps it's corrupted firmware? Was the phone recently updated to Android 10? Perhaps try restoring the firmware with Smart Switch?
     
  3. james_uk

    james_uk Android Enthusiast
    Thread Starter

    Yeah it's only been happening since I got the Android 10 update.
    Do I do that from my laptop yeah, is there just an option to reinstall firmware?
     
  4. Bearsyzf

    Bearsyzf Android Expert

    are these S10 and 10+ even worth getting ?
     
  5. mikedt

    mikedt 你好

    Smart Switch you run on a laptop. This is only what I've read a few times on AF though, and not actually done it myself.
     
    Eric Parlatore and ocnbrze like this.
  6. mikedt

    mikedt 你好

    I had second thoughts. I was going to buy an S10+ in the UK next week, but my Huawei Mate 10, that I've had for two years was updated to Android 10 before Christmas, and seems to be running great still, and so will likely keep the Huawei for another year.
     
    ocnbrze likes this.
  7. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    try putting the phone in safe mode and see if it is still happening. safe mode prevents 3rd party apps from running. it is just a troubleshooting tool. if it is still happening there, then i would for sure do a factory reset.

    make sure you back things up using smart switch.

    or as @mikedt suggested you can use smart switch to update your phone. you can't install firmware using smart switch, especially if your phone already has the latest update.
     
    Eric Parlatore, Snakeyeskm and mikedt like this.
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