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S20 ultra screen burn

Discussion in 'Android Devices' started by Tony credland, Oct 13, 2020.

  1. Tony credland

    Tony credland Lurker
    Thread Starter

    Hi can anyone offer advice pls
    I have a s20 ultra that is displaying ghost icons from my home screen
    Mainly visible on a white background
    Ive had the phone for 5 months
    Ive had dialogue with samsung and they arranged for a mobile engineer to come to my adress and replace the screen
    On arrival i got the impression he was looking for a way out of repairing it siting miniscule marks on the edges of the frame (phone has been in a case with a screen protector since new)
    He took the phone to his van but returned saying there was a crack on the screen so he couldnt do anything as the 2mm ,what i thought was a scratch, was a crack and the phones warranty was invalid because of it
    So the tiny damage on the screen which has nothing whatsoever to do with the original screen burn issue has invalidated my warranty on a £1400 flagship phone
    Im absolutely gutted and wondered if anyone has experienced similar?
    Thank you

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Samsung Galaxy S20 Ultra Forum

The Samsung Galaxy S20 Ultra release date was February 14th, 2020. Features and Specs include a 6.9" inch screen, 108MP camera, 8/16GB RAM, Exynos 990 processor, and 5000mAh battery.

February 14th, 2020
Release Date

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