Hi can anyone offer advice pls
I have a s20 ultra that is displaying ghost icons from my home screen
Mainly visible on a white background
Ive had the phone for 5 months
Ive had dialogue with samsung and they arranged for a mobile engineer to come to my adress and replace the screen
On arrival i got the impression he was looking for a way out of repairing it siting miniscule marks on the edges of the frame (phone has been in a case with a screen protector since new)
He took the phone to his van but returned saying there was a crack on the screen so he couldnt do anything as the 2mm ,what i thought was a scratch, was a crack and the phones warranty was invalid because of it
So the tiny damage on the screen which has nothing whatsoever to do with the original screen burn issue has invalidated my warranty on a £1400 flagship phone
Im absolutely gutted and wondered if anyone has experienced similar?
Thank you
I have a s20 ultra that is displaying ghost icons from my home screen
Mainly visible on a white background
Ive had the phone for 5 months
Ive had dialogue with samsung and they arranged for a mobile engineer to come to my adress and replace the screen
On arrival i got the impression he was looking for a way out of repairing it siting miniscule marks on the edges of the frame (phone has been in a case with a screen protector since new)
He took the phone to his van but returned saying there was a crack on the screen so he couldnt do anything as the 2mm ,what i thought was a scratch, was a crack and the phones warranty was invalid because of it
So the tiny damage on the screen which has nothing whatsoever to do with the original screen burn issue has invalidated my warranty on a £1400 flagship phone
Im absolutely gutted and wondered if anyone has experienced similar?
Thank you
