Help S4 - Phone call sound disabled. Works in vibr ect

[Skrimskeez]

Hey guys, as title says my s4 recently developed a problem where both audio and microphone are disabled ( speaker, headset, earpiece.. all audio input and outputs ) during phone calls using the default 'phone' app , but works fine using vibr , Skype ect. There is no other issue with the sound everything works fine.

I have tried....
-a factory reset
-certain apps that divert sound to one output
-plugging and unplugging a headset
-contacting my service provider ... for no reason as its the phone that's at fault.


I have run out of options and am not tech savy with phones / android
any help would be greatly appreciated.

thanks in advance!!

 

[Rukbat]

Have you tried something like Go Dialer instead of the native dialer app?

 

[Skrimskeez]

Have you tried something like Go Dialer instead of the native dialer app?

Hey, thanks for your reply, no luck with those apps as it still use's the base 'phone' app to connect to call. cheers

 

[Skrimskeez]

Shameless bump for help

 

[Skrimskeez]

last bump for help~