Help S4 screenshot not working??

[bs872]

I'm a week into this phone and screenshots originally worked. I tried one today and it's a no go. I'm using the power/home buttons.

Might something have accidentally disabled? This is very frustrating. Thanks in advance.

 

[ironass]

There are 3 methods of capturing a screenshot, depending on your model of Galaxy S4 and firmware.

This link describes 2 methods, with video...

Samsung Galaxy S4: How to take a screenshot

You can also try...

POWER + VOLUME DOWN buttons together

 

[bs872]

I saw that before posting. It's just stopped working and those hand motions are essentially a gimmick, in my opinion.

 

[Kelmar]

Have you tried rebooting your phone and seeing if it works after that?

 

[bs872]

I just pulled the battery for a few minutes. Nothing.

How does it just stop working? Odd...

 

[bs872]

Pressing both buttons brings me to a page that shows which apps are running.

 

[Goodspike]

Pressing both buttons brings me to a page that shows which apps are running.

That's what my phone does when I just hit the home button. I wonder if your power button is getting weak or if your case is interfering with hitting the power button?

BTW, I agree with you on the gimmicky comment above.

 

[Fish44]

I got mine working after much trial. Key is to hold both for at least 1 second.

Cheers.

 

[salgal1313]

I have been having the same screenshot issues with my S4Active ever since getting it. It works like a charm about once out of every fifty times. The other 49, I can palm swipe, power+home, and dance circles around it and it won't do a thing. I have motions active, I am touching my palm (heck, just tried to recalibrate and it would not even do the test-screenshot when I did that). I have, quite literally, spent 30 minutes on a stairclimber trying to do a screenshot the entire time.

I have tried to restart the phone and re-attempt the screenshot. Same thing applies.

Any other suggestions? Is there something else that can be calibrated?
Thanks in advance.

 

[electricpete]

Don't know why power/home didn't work. It does tend to be a little sensitive to technique/timing.

If you are rooted, think about installing xposed framework. Then install the xblast module and you can either
1-create status bar gesture to initiate screen shot.
2-enable advanced power button menu including screenshot

The first is still a little sensitive to timing.

The second takes a little longer but works every time

There are a lot of other useful things on xposed, including xblast and wanam and xuimod. Check out the developer of any module carefully because xposed may open some security doors

 

[salgal1313]

I am not rooted, so out of luck there. Maybe one day I will get smart and root my phone

I have tried to do the home+power button with the case on or off, and the situation is the same. It is strange the way that it refuses to screenshot. I had the S2 previous to this, so I know how to do it...it just is not working. One day...one day...

 

[ironass]

Have you also tried...

POWER + VOLUME DOWN

 

[salgal1313]

Thanks for the suggestion, but that does not work. It just sends the volume down.

 

[MYKEL61]

Its tricky.. It took me a few attempts but power and vol down will take a screen shot.

 

[ironass]

It's all about t-t-t-timing with the multi button screenshot methods. One also needs to be delicate and treat the process like a woman and not like a bull in a china shop. Which is the mistake I made to begin with.

 

[Funderbolt]

I've never really had a need for screen shots, what are you guys sending out?

 

[MYKEL61]

I have taken them of all my screens in case I need to reset. I have saved the pics in Dropbox just for future reference of how my apps are laid out. I am OCD about my layout and this will let me be a "happy camper" if something happens...LOL

 

[Mr_H]

To all of you horrible people that keep saying to hold home / power... its been said numerous times, and its not helpful.
To people like me who actually had this problem, I fixed it by turning off my phone... i had to remove the battery to do so, the power button wouldnt even turn it off.

 

[MYKEL61]

To all of you horrible people.

If what people suggest, doesn't work for you, that doesn't mean they are "horrible people". Your comment really didn't add anything to the thread.

 

[teakietot]

After the last update my phone refuses to do screenshots. I contacted AT&T and they were unable to solve the issue at this time tried to tell me my device was defective. I spoke to another employee in store and found out it's been an issue for more than a few people after the last phone updates.