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S4 SGH-I337 16GB AT&T - WHY no wi-fi?

Discussion in 'Android Devices' started by Airbender, Nov 8, 2014.

  1. Airbender

    Airbender Lurker
    Thread Starter

    Recently purchased a Samsung Galaxy S 4 SGH-I337 16GB AT&T refurbished thru an ebay reseller.

    Everything seems to work correctly on the device.

    I have purchased service through Ultra mobile ($20 month for unlimited calls and texts) and can successfully make and receive calls and texts.

    Problem - I cannot seem to get the Wi-fi to turn on whatsoever. When I initially performed the the set-up, it asked for my home wi-fi and login password.

    I have an S3 and S5, and am quite familiar with the menus. When I drag down the top menu, the Wi-fi is green, but a darker green than the sound, GPS, screen rotation, and bluetooth icons.

    When I try to access the wi-fi through the settings menu, it does not allow me to move the slider - everything is "grayed" out.

    The device currently has the 4.4.2 ver of android. I have not rooted the device.

    Went to the Ultra mobile website for the data setup help, but it just kept taking me around in circles when I tried to identify the phone model and manufacturer - no luck there.

    Thanks in advance for any help.

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Samsung Galaxy S4 Forum

The Samsung Galaxy S4 release date was April 2013. Features and Specs include a 5.0" inch screen, 13MP camera, 2GB RAM, Exynos 5410 Octa processor, and 2600mAh battery.

April 2013
Release Date

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