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Support S5 is turning itself off the minute i put it down and screen times out

Discussion in 'Android Devices' started by xtrempickup, Dec 19, 2014.

  1. xtrempickup

    xtrempickup Lurker
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    Verizon just rolled out an update to android 4.4.4 in my area yesterday and i updated my galaxy s5. i didnt see any great improvements, i was hoping lollipop would be out already as they were saying it would be december. well today its started acting up. the phone functions fine but the second i put it down and the screen times out the phone shuts itself off and wont come back on unless i remove the battery and reinsert it in the phone and power it back on. Any ideas? anybody else experience the same problem? i have been looking online and dont seem to find anyone with the same issue, just similar ones and i tried the glazed battery terminal fix already to no avail. the system seems to be lagging at restart as the batter saving logo takes some time to come on and the alarm clock doesnt show immediately. I cant get the phone to factory reset, the circle spins like the hourglass on a pc but it never goes through or completes.
     

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    #1 xtrempickup, Dec 19, 2014
    Last edited: Dec 20, 2014
  2. xtrempickup

    xtrempickup Lurker
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    fixed. a member suggested a remote factory reset. that cleared it up. was unable to factory reset it with the device itself. what a pain in the ass this was
     
  3. AZgl1500

    AZgl1500 Android Expert
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    Two S5s in my house, my personal S5 and a brand new S5 for the wife which just arrived on Friday morning. And of course, it being the new baby in the house, it is getting a lot of attention :)

    When I registered it with Verizon, VZW forced it to accept the new update that was released a couple days ago. (on my S5, it gave the option to say 'no'.)

    I allowed it to update because there was nothing on her's except for factory apps. I wanted to see if there was anything noticeable and at this point, I have not been able to note any appearance or operation changes.


    Part of that release was a fix for VPN issues and a couple of other things.

    For your phone, glad that a FR did fix it up, even if you had to do it remotely. Curious though, did you already have the phone registered with Samsung and Google+, and if so, did you use one of those to do the reset? I have mine registered with both, and I also have Kies 3.0 backups made with both S5 phones.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Verizon Galaxy S5 since Launch Day, using ART
    Box Stock, not rooted 4.4.4
    Nova Prime, Textra, Blue Mail
    MacroDroid senses Scrn off=Wifi & Data OFF,
    senses Scrn on=WiFi & Data ON
     
  4. xtrempickup

    xtrempickup Lurker
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    Bare with me while i find what i did
     
  5. xtrempickup

    xtrempickup Lurker
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    I used a google app Device Manager from play store that makes it possible to reset the phone or locate it in case it goes missing or is stolen
     
  6. AZgl1500

    AZgl1500 Android Expert
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    That is good, and that is the best reason there is to make sure we register our phones with both Google+ and Samsung's Device Manager service.

    Thanks for reporting that, it will help future folks who are searching for a way out of their problems.
     
  7. sully5981

    sully5981 Well-Known Member
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    I use it a lot when i loose my phone in my house. I'll search for 3 min before i give up and log onto android device manager.
     
  8. AZgl1500

    AZgl1500 Android Expert
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    I have tied a Neck Strap to my phone's case. That thing is about 18 inches long and I can usually spot that strap dangling out underneath pillows, magazines, down in the side of my recliner, etc....

    And it has the positive benefit of going around your neck or hand. I carry my phone in my shirt pocket and the neck strap prevents it from ever sliding out and getting lost.
     

Samsung Galaxy S5

The Samsung Galaxy S5 was announced in 2014 and was the company's first flagship of the year. The device featured a 5.1-inch display with a resolution of 1920 x 1080, 2GB of RAM, 16GB of storage, and a 16MP primary rear camera.

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