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Support S6 Edge will not auto rotate

Discussion in 'Android Devices' started by cc92, Apr 10, 2015.

  1. cc92

    cc92 Lurker
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    First, the screen rotation is on. But photos, webpages, most apps will not auto rotate when I turn my phone landscape. Only app that it works in is you tube, when you view the video in full screen. Then it tends to lock up and get stuck. I've done all the software updates, rebooted a dozen times, turned auto rotation on and off .... any advice?

     

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  2. Zhuochen

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    Just saw your post. OK, now that you've activated screen rotate option, should be no problem. What do you mean "get stuck", does the video freeze or you could not get back to portrait mode?
     
  3. Jo060

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    I'm having the same issue, I've had the phone for 2-days.
    I went straight to Samsung tech support. After doing a hard reset the problem was still not fixed. The lady at tech support said to go back to AT&T and request a new phone as this one is faulty.

    ugh!
     
  4. Ronny Selnes

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    I have the same problem with mine. Got it today. No fix for this except replace the phone??
     
  5. El Presidente

    El Presidente Beware The Milky Pirate!
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    Moved to the S6 Edge area, if this is a common issue, they guys here should be able to help. :)
     
  6. razorsharpbt

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    After a few hours of getting it yesterday, my screen stopped rotating also. Also, when I open the camera, all the camera options on the screen are upside down. When I take the picture, it is displayed upside down as well. I've re-booted, done a factory reset, still with no luck. I didn't make any changes and don't know how this happened. It was working fine for a little while.

    Update: Just got done talking with Samsung support. We tried resetting and all that. She told me to take it back and get a new one.

    Update #2: Went to Verizon today and they replaced my phone. Rep told me there will most likely be several software updates from Samsung since the phone is new and to be sure to do them.
     
    #6 razorsharpbt, Apr 11, 2015
    Last edited: Apr 12, 2015
  7. Jeremiah Dansby

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    I just recently got the s6 edge. Having same problem. Auto rotation not working, did a factory reset and still nothing camera stuck in landscape mode. Cleared camera cache rebooted didnt work either. Gyroscope sensor seems to be responding when i looked at it. Any suggestions?
     
  8. BigCiX

    BigCiX Android Expert
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    wow...looks as if this can be a common problem.
     
  9. EarlyMon

    EarlyMon The PearlyMon
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    #9 EarlyMon, Apr 12, 2015
    Last edited: Apr 12, 2015
  10. Jeremiah Dansby

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    Just download and calibrated no luck lol
     
  11. Jo060

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    It's very unlikely that that solve THIS problem.

    I hard reset my phone twice and no luck. I went into AT&T and they replaced my phone, no questions asked. Took 5 min.
     
    #11 Jo060, Apr 12, 2015
    Last edited: Apr 12, 2015
  12. Jeremiah Dansby

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    Took my edge to sprint and they told me i have to get a new phone, or wait for an update to fix the problem.
     
  13. DJ Push Play

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    As others have stated, by using the hardware test, you can see that the accelerometer is stuck. To verify, enter "*#0*#" in your phone app to enter hardware test mode. Touch "Sensor". The X, Y and Z for the accelerometer must all change in rapid succession as you rotate your phone. If any are stuck on 32767 or -32768, you have a HARDWARE problem which cannot be fixed by updates of software/firmware of ANY kind.

    I'm on my 3rd S6 edge. It appears that they work out of the box but if you do a fast charge (making the battery very hot), the accelerometer chip seems to break. It might be the placement of the chip in relation to the battery, or it's possible that the chip maker just had a bad batch. Not sure if Samsung is using Invensense chips or not but I'm sure this is going to be something more than a little problem for Samsung and the chip maker if the numbers grow. It's possible this is only on the edge, which would lower the problems for Samsung.
     
  14. bIOforger

    bIOforger Android Expert
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    oh dear that does not sound good at all.
     
  15. Guggy

    Guggy Android Enthusiast
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    Sounds really horrible, good thing I don't own an S6 Edge. Im sticking with my S2 :p
     
  16. mruno

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  17. rclowe

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    Got the S6 Edge on Friday and pretty sure the screen rotation never worked. Heading back today to trade for an S6.
     
  18. Ronny Selnes

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    Rotation works fine when using webbrowser, works fine when I am in edit mode in the gallery. But when i simply view pics in gallery, rotation wont work. So sensors cant be stuck or broken.. must be a software issue.
     
  19. rohdude

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    Got the edge a week ago. Screen rotation worked for 1 day. Doesn't work at all anymore.
     
  20. Curtis1973

    Curtis1973 Android Expert
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    get another device.
     
  21. Leon Chan

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    I live in Hong Kong and have already exchanged the phone 3 times due to auto rotation issue. The third one failed last night and now getting the FOURTH handset (will exchange to regular S6)
    I called Hong Kong Samsung and they seem to be unaware!
     
  22. bIOforger

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    lol standard, i'm sure they are well aware ;)
     
  23. john ferrol

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    Just got my Samsung s6 not edge today and the screen won't rotate I don't know if it's worth getting another 1 with everything I'm reading
     
    rohdude likes this.
  24. luke 121s6

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    I think the only way to resolve this is with a replacement. I've tried everything. even turning the edge display off. I find it hard to believe that an update can fix this. I wouldn't say it's the fast charge making it hot because wouldn't that affect y and z in the Test also? Bad batch I reckon. Although when I shake my phone there is something moving inside haha.
     
  25. Jeremiah Dansby

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    Update:1- Just got my second edge today and just awhile ago the auto rotation stopped working. Great now the decision to exchange it again or just get the regular s6....Note this time its stuck in the virtical postion, after dialing *#0*# x,y, and z axes are working fine
     
  26. Ichibanhebi

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    Actually I found a very easy fix for me. Worked like a charm.. Simply download "rotation lock adaptive free" from the play store. Set it to "stock auto" and hit save. Then test it out. As you can see its not hardware at all. It's software. Now to perminently fix the issue, simply uninstall "rotation lock adaptive free". Since you saved the setting as "stock auto", it's using the stock rom's auto rotate. Un installing the app simply keeps the auto rotate working and locked it back in place. You are now good to go and you don't have to wipe data. Hope this works for everyone like it did for me.
     
    CBInIndy, sdsom73 and CKyriakou like this.

Samsung Galaxy S6 Edge

The Samsung Galaxy S6 Edge was released in 2015, and offered a curved display versus the standard flat panel found in the standard Galaxy S6. The device features a 5.1-inch display, 3GB of RAM, up to 128GB of storage, and a 16MP rear-facing camera.

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