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S6 stuck on recovery menu

Discussion in 'Android Devices' started by PitCarver, Jul 8, 2017.

  1. PitCarver

    PitCarver Android Expert
    Thread Starter

    My wife's S6 (Verizon, Android N, stock) was having issues and she attempted to wipe the cache partition. She got to the recovery menu, and used the volume down button to move the selector. It moved down as far as the wipe data/factory reset option, and won't move further.
    Vol up/down button are not responding. 20170708_220130-1.jpg
    Scared that she's going to lose her information.

    Is there a way to simply power off or to reboot from where she is?
     



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  2. Phalon4

    Phalon4 Android Enthusiast


    It seems that since the process of wiping the cache wasn't completed, She can just long press the power button and end the process without losing any of her data information. Or if the device has a removable battery that will most definitely in the process. Note: Some of these issues has no quick fix and one has to troubleshoot the possibilities.
     
    #2 Phalon4, Jul 8, 2017
    Last edited: Jul 8, 2017
  3. PitCarver

    PitCarver Android Expert
    Thread Starter

    Would that not trigger the factory reset?
     
  4. Phalon4

    Phalon4 Android Enthusiast

    If that does, wasn't that the initial intent for being in those settings in the first place?
     
  5. PitCarver

    PitCarver Android Expert
    Thread Starter

    Nope. She wanted to wipe cache.
     
  6. Phalon4

    Phalon4 Android Enthusiast

    Do the device have a removable battery?
     
  7. PitCarver

    PitCarver Android Expert
    Thread Starter

    Unfortunately, no.
     
  8. Phalon4

    Phalon4 Android Enthusiast

    Wow l just checked and have no answer other then call a customer service representative for that device and ask what to do for that situation.
     

Samsung Galaxy S6 Forum

The Samsung Galaxy S6 release date was April 2015. Features and Specs include a 5.1" inch screen, 16MP camera, 3GB RAM, Exynos 7420 Octa processor, and 2550mAh battery.

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