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Support S7 Edge Fingerprint Scanner Woes

Discussion in 'Android Devices' started by nbolmer, May 25, 2016.

  1. nbolmer

    nbolmer Lurker
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    For some reason, the fingerprint scanner has stopped working on my S7 edge.

    Troubleshooting steps I've already attempted:

    1) Hard reboot
    2) going to application manager under "all programs" There is NO fingerprint app, which according to youtube troubleshooting videos, there should be. It is also not in the disabled list.
    3) When I go to settings / lock screen / fingerprint, I get "an error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device." This appears despite rebooting.

    I have the latest version of Marshmallow that ATT has pushed.

    It seems that I'm somehow missing the fingerprint application that runs in the background.

    Help!
     

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  2. nbolmer

    nbolmer Lurker
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  3. El Presidente

    El Presidente Beware The Milky Pirate!
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    I've moved to the S7 Edge forum, hopefully someone here will be able to assist.
     
  4. chanchan05

    chanchan05 The Doctor
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    Try connecting it to a PC and using the SmartSwitch PC program to do a firmware repair. Remember to back up first though.
     
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  5. bIOforger

    bIOforger Android Expert
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    There is no "fingerprint app", the functionality is built into the android system. Sounds like a fault with the sensor to me, so a hardware issue.
     
  6. mikedt

    mikedt 你好
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    I concur as being a hardware problem, especially given "an error has occurred with the fingerprint sensor".
     
  7. Richard Park

    Richard Park Member
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    Please tell us the devices state before this issue occurred.
    Did you ever spill anything on your Device or drop it...?
    If you want help you should be very descriptive.
    Best wishes.
     
  8. TanyaMac

    TanyaMac Newbie
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    I have had my fingerprint scanner not recognise my thumb print 4 times in the past two days. Anyone else having this random issue?
     
  9. Snakeyeskm

    Snakeyeskm Android Expert
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    when you state " hard reboot" did you mean "hard reset". If you haven't done a factory hard reset, that might be your next best option.



    Have you tried erasing and then reentering your fingerprints?
     
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  10. TanyaMac

    TanyaMac Newbie
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    Thanks for the tip. I've done that tonight. Fingers crossed
     
    Snakeyeskm likes this.
  11. bIOforger

    bIOforger Android Expert
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    Pun intended? :)
     
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  12. TanyaMac

    TanyaMac Newbie
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Samsung Galaxy S7 Edge

The Samsung Galaxy S7 Edge launched in 2016 and was one of two of Samsung's flagship devices. The S7 Edge features a 5.5-inch display with a resolution of 2560 x 1440, 4GB of RAM, 323GB of storage, and 12MP main camera sensor.

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