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S7 Edge Random Restarts

Discussion in 'Android Devices' started by Nick The Great, Mar 9, 2016.

  1. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    Anyone having any random restarts with their phone? My S7E has done it 2 or 3 times now. I got it Monday afternoon.

    I had this issue once with my HTC Incredible back in the day, and it ended up requiring a new phone.

    I'm seeing some stuff to do a factory reset, but I hate doing that, since I just got this thing to the point where I like it.

    Thanks!
     


  2. KOLIO

    KOLIO Guest

    Have you installed any "Battery Saver/Optimizer" apps ?
    If so,there's your culprit.
     
  3. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    I have not. I do have Tasker, but I don't have any tasks that involve anything like that.
     
    KOLIO likes this.
  4. KOLIO

    KOLIO Guest

    My only other recommendations include Safe Mode/process of elimination & a factory reset,to which I'd manually install everything, instead of using any data/app backup tools.....
     
    bcrichster and Nick The Great like this.
  5. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    Thanks . . . I guess. A small part of me wants to utilize my 14-day return window to Best Buy.

    But I guess a reset is in my future, I knew that Smart Switch was too easy. Have only have had the dang thing for about 45 hours.
     
    KOLIO likes this.
  6. Snakeyeskm

    Snakeyeskm Android Expert

    Corrupted apps can frequently cause the issue you're experiencing. Possibly Smart Switch did not transfer them properly. Before taking drastic measures tried disabling in application manager as many apps as possible at a time to try and identify a possibly misbehaving app.
    As a precaution I have always cleared the cache on the sending phone before using Smart Switch. You never know.

    If that doesn't work, you could have corrupted OS or firmware or a loose battery connection. and in that case make sure the 14 days to not pass by.


    Are you using a wireless charging pad? They tend to overheat the phones specially if there is a case involved and sometimes when there is no case.
     
    bcrichster, Nick The Great and KOLIO like this.
  7. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    Thanks for the advice. I told myself to do a clean, new install of everything, but I ended up not. It's not a consistent enough behavior to really be able to isolate apps, but I'm going to try before I wipe it.

    No wireless charging, but I did notice it was getting very hot yesterday, right under the power switch, on the back. Just web browsing, but the screen was on for a hour or two. Not scalding hot, but hotter than a brand new phone should be.
     
  8. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    So on Friday I did the factory data reset, and only installed a handful of apps. From scratch, no Smart Switch or whatever.

    Still get the restarts. Once Friday night, once Saturday, twice yesterday, once today.

    Gonna find my receipt and go visit Best Buy. Hopefully it's just this phone, and not a widespread thing. My wife's has been fine, though she doesn't do much heavy lifting with it.
     
  9. t sport 1978

    t sport 1978 Well-Known Member

    Mine has done this a few times on an outing in a tightish pocket, the power button seems to be very easily pressed. Just a thought.
     
  10. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    I could see that. Unfortunately, mine does this sitting on a desk or a nightstand.

    With as many electronics as I've purchased in my life, I'm bound to get a lemon occasionally, I guess.
     
    expresiva likes this.
  11. sincarafan

    sincarafan Well-Known Member

    Mine and my wifes have been working good so far. Sucks you got a lemon, but it's a good thing it's happening now where you can get a replacement and not later making you have to deal with the grief of Samsung's support.
     
    Nick The Great likes this.
  12. expresiva

    expresiva Newbie

    Mine restarts randomly once or twice a day (maybe more that I don't even notice) as well. I don't have any battery saving apps on it. So far the only reason that I'm not losing my mind over it is that the restart is so incredibly quick. I'm sure it'll annoy me if it ever does it during a phone call, but I maybe make one of those a month, lol.
     
  13. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    I wouldn't be so concerned about it, but it restarts at night and I lose my baby monitor. Every night except last night and Saturday night, it has done this. My wife has her phone on too, so we have a backup. And the baby sleeps quite well! ;)

    I'm headed back to Bestbuy soon. They want the Samsung guy to look at it, and if he can't "fix" it, they'll let me exchange. :)
     
  14. Snakeyeskm

    Snakeyeskm Android Expert

    If your avatar is any indication, they wouldn't dare mess with you. Best of luck
     
    Nick The Great likes this.
  15. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    Well called Best Buy, was told the Samsung rep would look at it, and if no fix, they'd swap it. I explicitly asked if they had S7E's in stock and he said that they did.

    Samsung rep hadn't seen anything like this before, and his little Samsung chat circle hadn't either. His conclusion was that the battery is perhaps loose inside, and sporadically losing the connection. Makes sense.

    BUT they do not have any phones in stock. Not surprising, but irritating since I asked on the phone if they did. So my options are to send to Samsung for repair, submit warranty through Geeksquad and get a refurb, or return the phone, and purchase when they get stock again.

    This phone is too new for the first two options for me, so I'm returning. Which I couldn't do yesterday since I didn't bring the box and all that jazz, since I was told I didn't need to. Crappy part is that the Gear VR and SD Card have to go back too. And that promo will likely be over before I get the new phone again. :mad:
     
  16. jason359

    jason359 Well-Known Member

    wow. I feel for ya man.
     
  17. PompeyFCUK

    PompeyFCUK Newbie

    interesting someone mentioned the power button its way to sensitive any more than touch and it brings up the power off option on mine
     
  18. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    So I went back to Best Buy on Friday afternoon, and they told me that they'll let me hang on to the phone until replacements show up, whenever that is. Knowing full well this is outside the 14-day return window. They wouldn't give me that in writing, but I'm hoping I can trust them. :D

    I wish they'd told me that the other day, would have saved me skipping work early, and 40 minutes of driving, but . . . o_O

    That being said, I haven't had that much restarting (and better battery) since the software update I did Saturday night.
     
  19. Joe Eris

    Joe Eris Android Enthusiast

    I recently began having this same issue with my S5 which is what led to me trading it in for the S7 I can tell you that it was not an issue with a loose battery because I had four different spare batteries for my S5 the restarting would often happen as soon as I replaced a battery. also in addition to getting the random restarts it would also go into boot loop. Initially I thought it was the aftermarket Zero Lemon batteries I had been using this was not the case because I complain to ZeroLemon they sent me to new batteries it happened with those as well and it also happened with the stock battery. Good luck hope everything works out
     
  20. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    That makes sense, Joe. I suppose it could be any number of issues from the battery connection, or some sort of capacitor going bad, or even a bad solder elsewhere.

    I haven't had a restart since Saturday, which is the longest I've gone with this phone now. I'm hoping the software update maybe fixed something, but I'm still going to swap when I get the chance.
     
  21. Yesevil

    Yesevil Android Enthusiast

    I had the same issue with my S7, random restarts for no reason. Took mine back to CPW and they swapped the handset straight away, 13 days old. Luckily it's 28 days for returns or replacements in the UK.
    Hope you get yours sorted dude.
     
    Nick The Great likes this.
  22. recDNA

    recDNA Android Enthusiast

    Extended battery does make my note 3 have restarts
     
  23. Nick The Great

    Nick The Great Well-Known Member
    Thread Starter

    So I got the new phone this afternoon. Just a simple Sim swap and 5 minutes of time.

    Fingers crossed for this one!
     
    KOLIO likes this.
  24. Stenny

    Stenny Lurker

    I've been having this issue also. I have tried to contact my carrier and they seem to "have never heard of this issue before." Option was to get an insurance claim which I would have to pay money on bc of a defective phone, I guess.

    I have seen these helpful hints and like Nick said, if I delete an app and see if it helps is kind of a hit and miss. For the fact that it doesn't happen all day long everyday.

    To where my issue is, it seems to be constantly doing this to me for about 4 hours or more in a span of every 3 minutes. So far typing all this, my phone has reset 4 times. Its not like the phone goes to sleep and I just have to swipe to open it back up. I use a fingerprint to unlock, when this reset happens, it asks me to enter my 4 digit security PIN since my phone restarted. It doesn't completely cut off, it just goes to the lock screen (and also lags really, really bad) and enter my PIN instead of my fingerprint.

    I'm completely at a loss and don't want to pay for a claim on a phone when I haven't damaged it.

    Screenshot_20160817-105042.png
     
  25. RocketFoot

    RocketFoot Well-Known Member

    My S7 Edge is doing random restarts as well...seems like once a day. I do use the auto restart function but I have it set to restart once a week on Wednesday nights at 2am. That seems to work as expected but what about the other daily restarts?
     

Samsung Galaxy S7 Edge Forum

The Samsung Galaxy S7 Edge release date was March 2016. Features and Specs include a 5.5" inch screen, 12MP camera, 4GB RAM, Snapdragon 820 processor, and 3600mAh battery.

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