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General S7 Edge Weird PowerButton-VolumeDown Errors...

Discussion in 'Android Devices' started by pant2002, Apr 15, 2016.

  1. pant2002

    pant2002 Lurker
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    Hey guys, sorry for the late post. I recently purchased the S7 edge AT&T when it first released. Since then, the camera lens has shattered, a small crack has appeared on the bottom left edge, and my power button and volume down keys have stopped working. My experience with the S7 edge has been anything but pleasant. The last of my issues, the power button and volume down, is quite recent. The story is as follows. About 2 weeks ago, I had this exact same problem after installing all my new apps, having just received the brand new phone. For some time, the power button(and volume-down) worked as it should, but 30 minutes later, it just quit functioning. I factory wiped the device and it was fixed. After the wipe, I choose to start the device with a fresh hard drive, meaning I opted not to use any backups, and it worked fine. I installed the apps one by one to see which app was causing the power button to stop working, and no app caused it again. That is, till now. I have not installed any new apps, everything was working fine at 7PM today(its 10PM now), when around 7:30, my power button and volume down bottom stopped working, again. Obviously, the clear fix would be to factory reset the device once again, but does anyone know why this happening, what I can do for a permanent fix, or does this mean I have a defective device?
    Thanks, pant2002.
     

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  2. Richard Park

    Richard Park Member
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    From your story and my observation; seems like you have a hardware issue not a software issue...
    Have you contacted Samsung...?
     
  3. bIOforger

    bIOforger Android Expert
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    How has the camera lens just shattered and the screen crack, you must be chucking the phone around quite a bit?
     
  4. pant2002

    pant2002 Lurker
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    Yes, I have contacted Samsung, yet they say my warranty is void because of my cracks. And @bl0forger, no, I only dropped it twice, both on the back, inside my Otterbox case.
     
  5. bIOforger

    bIOforger Android Expert
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    oh dropped it, ok then that makes sense.
     
  6. pant2002

    pant2002 Lurker
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    Only twice from approx 3.5feet in the air at idle speed.... with an otterbox... on its back.... :(
    Makes me wonder how strong Gorilla Glass 4 really is and if I got a faulty one.
     
  7. bIOforger

    bIOforger Android Expert
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    No you didn't, any phone's screen has the potential to crack from pocket height. And you would never get anything on warranty for that reason i'm afraid.
     

Samsung Galaxy S7 Edge

The Samsung Galaxy S7 Edge launched in 2016 and was one of two of Samsung's flagship devices. The S7 Edge features a 5.5-inch display with a resolution of 2560 x 1440, 4GB of RAM, 323GB of storage, and 12MP main camera sensor.

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